Mohamed Ahmed Abozeid
Customer Service Representative At National Bank Of Egypt
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
2019
2019
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
National Bank of Egypt
02.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Junior Property Consultant
Real Estate Domain
10.2021 - 05.2022
- Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions.
- Negotiated favorable contract terms for clients through strong communication and negotiation skills.
- Increased property sales by developing and implementing effective marketing strategies.
- Managed property listings, ensuring accurate and up-to-date information for potential buyers.
- Monitored local real estate markets closely, staying informed on key developments and trends affecting property values.
Property Consultant
Select House
11.2020 - 09.2021
- Delivered informative presentations to clients, presenting market trends and investment opportunities.
- Prepared detailed reports that analyzed property features, location, market conditions, and financial data to support decision-making processes for clients.
- Conducted comprehensive property valuations to determine competitive market pricing.
- Enhanced client satisfaction by providing personalized service and addressing individual needs.
- Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions.
Consumer Loan Sales Representative
Aman
09.2019 - 11.2019
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Property Consultant
The Address
03.2018 - 05.2018
- Built strong relationships with clients through consistent communication and excellent customer service.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Coordinated appointments to show tenants and buyers prospective homes.
Outdoor Salesperson
Benchmark Advertising
12.2017 - 03.2018
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Intern
Egypt Air
06.2016 - 07.2016
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
Education
Faculty of Commerce & Business Administration - Accounting, Finance
Future University in Egypt
10-2019
Skills
Customer service
Complaint handling
Customer relationship management (CRM)
Product sales
Problem-solving
Active listening
Product knowledge
Call management
Data entry
Customer relations
Data collection
Team collaboration
Military Service
Completed
Personal Information
- Date of Birth: 01/02/97
- Marital Status: Single
Training
Egypt Air, 06/16, 07/16
Timeline
Customer Service Representative
National Bank of Egypt
02.2023 - Current
Junior Property Consultant
Real Estate Domain
10.2021 - 05.2022
Property Consultant
Select House
11.2020 - 09.2021
Consumer Loan Sales Representative
Aman
09.2019 - 11.2019
Property Consultant
The Address
03.2018 - 05.2018
Outdoor Salesperson
Benchmark Advertising
12.2017 - 03.2018
Intern
Egypt Air
06.2016 - 07.2016
Faculty of Commerce & Business Administration - Accounting, Finance
Future University in Egypt