Mohamed Ahmed Kamal
Egypt
Summary
Dynamic CEO with a proven track record at InCall Outsourcing, driving revenue growth through innovative sales strategies and exceptional customer relationship management. Expert in market analysis and performance management, I inspire teams to exceed targets while fostering operational excellence and strategic partnerships. Committed to enhancing organizational success through visionary leadership.
Talented professional with several years of experience and a successful career in planning, developing, and executing events and initiatives to achieve maximum potential.
Creative, highly strategic, and possessing excellent leadership and client relations abilities. Professional and outgoing, with success in building relationships and attracting new clients. Seasoned CEO with proven leadership skills and a track record of driving organizational growth.
Experienced in strategic planning, business development, operational management, and team leadership.
Notable success in capitalizing on new business opportunities, increasing profitability, and managing business relationships. Instrumental in achieving corporate goals through hands-on involvement in all aspects of business operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CEO
InCall Outsourcing
Sheridan
05.2016 - Current
- Developed new leads each day at or above quotas.
- Achieved established sales targets by generating new customer accounts.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Cross-sold additional products and services to purchasing customers.
- Coordinated appointments to show homes to prospective buyers.
- Increased personal revenue by completing multiple home and property sales.
- Prepared comparative market analysis to estimate properties' value.
- Broadened affordable housing and urban development awareness, implementing marketing campaign for teachers and police officers.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Updated contact list and made changes to existing contacts to improve instant communication.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Conducted research and reviewed findings to solve customer issues.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Implemented quality assurance processes to review calls made by telesales representatives.
- Provided ongoing performance feedback to team members to ensure they met established objectives.
- Analyzed sales data and applied diverse negotiation techniques to leverage client relationships and improve retention.
- Conducted regular meetings with staff to discuss progress, challenges, and solutions.
- Identified new markets for penetration by carefully researching potential customers' buying habits.
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Utilized customer relationship management software for tracking leads and sales efforts.
- Provided guidance to clients throughout the entire buying or selling process.
- Responded promptly to client inquiries via phone or email.
Education
MBA - Commerce
AUC
Egypt09-2018
Skills
- Sales strategy
- Market analysis
- Negotiation techniques
- Performance management
- Team leadership
- Operational efficiency
- Project management
- Quality assurance
- Business development
- Customer relationship management
- Strategic thinking
- Inspirational leadership
- Effective decision making
- Operational excellence
- Visionary leadership
- Active listening
- Teamwork and collaboration
- Adaptability and flexibility
- Solution innovation
- Revenue growth
- Organizational skills
- Staff management
- MIssion and vision
- Planning and coordination
- Team collaboration
- Problem-solving
- Account management
- Performance metrics
- Excellent communication
- Market research
- Professionalism
- Strategic partnerships
- Decision-making
Affiliations
I am a well-rounded individual who thrives on balancing different aspects of my life effectively Professionally, I am dedicated to continuous learning and growth, always seeking opportunities to enhance my skills, and contribute meaningfully to my work Beyond my career, I actively engage in [Football,Market Research , MMA], which help me develop essential qualities like teamwork, discipline, and adaptability. I also prioritize maintaining a strong work-life balance, ensuring that I stay productive, motivated, and open to new challenges in both my personal and professional journey
Certification
- I take pride in consistently exceeding expectations and achieving excellence in my field Throughout my career, I have been recognized as a top performer in sales, achieving 55% above target for three consecutive quarters Additionally, my leadership abilities have earned me a promotion to Team Leader, where I successfully managed and mentored a high-performing team. These accomplishments reflect my dedication, drive, and ability to deliver outstanding results
Languages
Arabic
First Language
English
Proficient (C2)
C2
Timeline
CEO
InCall Outsourcing
05.2016 - Current
MBA - Commerce
AUC
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