Mohamed Ahmed Rizk
Paralegal
Cairo
Summary
Motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Paralegal
Naser Immigration Law, LLC
01.2025 - Current
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
- Coordinated appointments with clients for attorney consultations, improving scheduling efficiency within the office environment.
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
- Assisted in the preparation of various immigration applications, increasing accuracy and reducing processing times.
- Provided United States Citizenship and Immigration Services (USCIS) with information about case changes or problems.
- Improved communication between law firm and clients, providing prompt updates on case progress.
- Prepared affidavits, waivers, translations, and asylum requests for ongoing cases.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
Legal Intake Specialist
Naser Immigration Law, LLC
01.2024 - 12.2024
- Answering incoming calls, messages, and emails from new clients.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Filtering and vetting new clients.
- Scheduling new clients for initial consultations.
- Drafting representation agreements.
- Gathering and uploading initial documents from clients.
- Assisting clients in paying fees and setting up payment plans.
- Attending social live media events.
- Offered compassionate and attentive guidance to clients during crisis situations.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Immigration Specialist
Immigration Exploring
08.2023 - 12.2023
- Providing information about immigration programs, especially Canada and Australia.
- Providing information about study programs, especially in Canada and the USA.
- Study and analyze each case, and advise the client on the best solution that will fit their case.
- Attending Zoom meetings with our Australian lawyer for each client.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Drove continuous improvement in day-to-day process and transformation initiatives that resulted in impactful evolution.
Insurance Sales Advisor
Amanleek
11.2021 - 05.2023
- Contacts prospective clients about insurance products and policies.
- Explains various insurance policies and products to potential and existing clients, and guides clients in selecting coverage to best meet their needs.
- Suggests modifications and updates to clients' existing insurance policies.
- Developed comprehensive understanding of various insurance products and regulations, ensuring accurate information was provided to clients during the sales process.
- Streamlined internal processes by developing efficient administrative procedures for managing client files and correspondence.
- Increased client satisfaction by providing personalized insurance recommendations based on their unique needs and financial goals.
- Assisted peers with complex cases or difficult customers, sharing expertise and contributing to a collaborative work environment.
- Consistently followed up with prospective clients in a timely manner, converting leads into successful sales transactions more frequently than the average advisor within the company.
- Mentored new hires by providing guidance and support during their onboarding process, helping them achieve success early in their careers as insurance sales advisors.
- Utilized CRM software effectively to manage client information, track leads, and monitor sales progress.
- Built strong relationships with clients through regular communication and exceptional customer service, resulting in increased retention rates.
- Maintained detailed records of sales activities for future reference and performance analysis purposes.
Accounts Receivable and Billing Clerk
Wethaq Takaful Insurance
07.2020 - 10.2021
- Maintaining credit history files.
- Documenting daily collections.
- Maximizing cash receipts.
- Issuing credit hold notifications.
- Contacting brokers regarding overdue accounts, and overseeing customer payment.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Submitted cash and check deposits and generated cash receipts to record money received.
Call center agent
Careem
07.2018 - 11.2018
- Evaluated customer information to explore issues.
- Develop potential solutions, and maintain high-quality service.
- Provided the required assistance and support to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Education
Bachelor degree - Accounting
Ain Shams University
Cairo06.2018
Skills
FLUENT IN ENGLISH
Certification
Certificate In Supply Chain Management, Eton University
Timeline
Paralegal
Naser Immigration Law, LLC
01.2025 - Current
Legal Intake Specialist
Naser Immigration Law, LLC
01.2024 - 12.2024
Immigration Specialist
Immigration Exploring
08.2023 - 12.2023
Insurance Sales Advisor
Amanleek
11.2021 - 05.2023
Accounts Receivable and Billing Clerk
Wethaq Takaful Insurance
07.2020 - 10.2021
Call center agent
Careem
07.2018 - 11.2018
Bachelor degree - Accounting
Ain Shams University
Similar Profiles
Yustina HryciwYustina Hryciw
Immigration Paralegal at Audrey Allen Immigration Law, LLCImmigration Paralegal at Audrey Allen Immigration Law, LLC
Gnalen MaraGnalen Mara
Immigration Form Interviewer at E.M. Wafula Immigration Law Firm LLC.Immigration Form Interviewer at E.M. Wafula Immigration Law Firm LLC.
Lorena SuarezLorena Suarez
Service Support Manager at WMR Immigration Law Group, LLCService Support Manager at WMR Immigration Law Group, LLC
Hassan Abd El-KarimHassan Abd El-Karim
Gateway Operations Manger at DHL ExpressGateway Operations Manger at DHL Express
Marwa AhmedMarwa Ahmed
Influencer & Affiliate Marketing Manager at ArabyadsInfluencer & Affiliate Marketing Manager at Arabyads