Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Mohamed Alaa El-Din

Mohamed Alaa El-Din

Senior Pre-Sales Consultant | Data Protection & Infrastructure Solutions Group
Cairo

Summary

A results-driven Senior Presales Consultant specializing in Data Protection and Infrastructure Solutions with 5+ years of experience, including a key role at Dell Technologies. Expertise in presales, solution design, and technical implementation for enterprise IT environments, ensuring optimized solutions, seamless deployments, and enhanced business continuity.

Strong background in customer engagement, technical consultancy, and cross-functional collaboration to drive IT transformation. Passionate about delivering cutting-edge IT solutions, optimizing infrastructure, and enabling businesses to thrive.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
2
2
Languages

Work History

Senior Presales Consultant

MindWare
01.2025 - Current
  • Specialized in Data Protection & Infrastructure Solutions, providing tailored solutions for enterprise environments.
  • Assist with CSG (Client Solutions Group) e-Quotes via Dell Premier, ensuring accurate configurations and pricing.
  • Develop and optimize BOQs for ISG (Infrastructure Solutions Group) using Dell Support Center (DSC) to meet customer needs.
  • Support implementation for a wide range of infrastructure solutions, including Compute, Storage, Backup, and Data Protection Solutions, ensuring seamless deployment.
  • Ensure timely project delivery while maintaining SLA (Service Level Agreement) commitments.
  • Provide after-service technical consultancy support, including Recovering space usage and handling file system down issues and Managing support tickets with the vendor on behalf of the customers.

Enterprise Technical Support Engineer – Tier 2

Dell Technologies
06.2021 - 01.2025
  • Expanded technical expertise to provide advanced support for multiple Dell Data Protection products, including Avamar, PowerProtect Data Domain, and Integrated Data Protection Appliance (IDPA).
  • Resolved high-severity technical escalations for strategic accounts, addressing server downtime, filesystem corruption, and storage space shortages.
  • Collaborated with Dell’s Security Team to identify and mitigate security vulnerabilities, enhancing product security.
  • Worked with Dell Application Development Teams to publish 12 knowledge base articles, providing solutions for newly identified technical challenges.
  • Delivered advanced training sessions on troubleshooting complex Avamar-VMware integration issues.
  • Mentored and onboarded newly joined team members, accelerating their learning curve.
  • Coached Tier 1 engineers in handling complex service requests and technical escalations.
  • Engaged in the Dell Sales Elevate Program, partnering with sales teams for customer visits and site assessments to promote Dell’s solutions.
  • Represented Dell as a social media ambassador in the Dell Business Impact Program, promoting technical forums, events, and solutions on platforms like Instagram and Twitter.
  • Served as a public speaker, presenting Dell’s latest solutions to customers and partners at technical forums.

Enterprise Technical Support Engineer – Tier 1

Dell Technologies
06.2019 - 05.2021
  • Awarded the Dell Technologies Digital Transformation Pitch Winner during the GSAP program.
  • Recognized as the Most Valuable Candidate in the GSAP program.
  • Earned the ISG Superstar Support Award across Egypt COE, maintaining a flawless CSAT record.
  • Delivered impactful training sessions on Time Management and Customer Handling Skills across Dell Egypt COE.
  • Collaborated with cross-functional teams to troubleshoot and resolve complex escalations, ensuring high customer satisfaction and service reliability.
  • Contributed to digital transformation initiatives, enabling customers to enhance their data protection strategies and meet business continuity goals.

Education

Bachelor of Engineering - BE - Electrical, Electronics And Communications Engineering

Faculty of Engineering - Ain Shams University
09.2012 - 06.2017

Skills

Sales & Market Positioning

Certification

VMware Certified Professional – Data Center Virtualization (VCP-DCV)

Accomplishments

  • Dell Technologies Digital Transformation Pitch Winner, GSAP program.
  • Most Valuable Candidate Award, GSAP program.
  • ISG Superstar Support Award across Dell Egypt COE with a flawless CSAT record.
  • Authored 12+ Dell Knowledge Base Articles – Published solutions for technical escalations and newly identified issues.
  • Dell Business Impact Program – Public Speaker – Delivered presentations on Dell solutions to customers & partners at technical forums.
  • Delivered technical training on Avamar-Vmware integration troubleshooting and onboarding sessions for newly hired engineers. Conducted soft skills training on time management and customer handling skills for Dell Egypt COE.

Timeline

Senior Presales Consultant

MindWare
01.2025 - Current

Enterprise Technical Support Engineer – Tier 2

Dell Technologies
06.2021 - 01.2025

Enterprise Technical Support Engineer – Tier 1

Dell Technologies
06.2019 - 05.2021

Bachelor of Engineering - BE - Electrical, Electronics And Communications Engineering

Faculty of Engineering - Ain Shams University
09.2012 - 06.2017

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Mohamed Alaa El-DinSenior Pre-Sales Consultant | Data Protection & Infrastructure Solutions Group