Python
MOHAMED ALI
Senior Data Analyst
Cairo
Summary
Veteran Analytics Engineer skilled at managing both databases and technical personnel. Ready to serve as leader and subject matter expert in all areas touching data retention, processing and management. Trusted provider of humanistic management policies expanding data analytics performance.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Document Workflow Cloud Support Engineer
Upland Software
Austin,Texas
05.2019 - Current
- Researched and resolved incidents regarding integrity of data flow into databases.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Developed tables, views and materialized views using SQL.
- Utilized data visualization tools to effectively communicate business insights.
- Upheld security and confidentiality of documents and data within area of responsibility.
Technical Support Engineer
Etisalat Emirates
Dubai
01.2018 - 01.2019
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Communicated with stakeholders to share critical technical information and deliver project updates.
Technical Office engineer/Quality Assurance Engineer
PETROJET
01.2017 - 01.2018
- Provided secondary training to personnel struggling with technological tools and systems.
- Executed troubleshooting and server support on a country scale to meet the project's SLA.
- Wrote instruction manuals and technical guidance for preventive maintenance of Saipem's Zohr Project.
IT Specialist
EAF- Obligatory Military Duty.
01.2015 - 01.2016
- Prepared variety of different written communications, reports and documents.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Technical Support Representative
Vodafone UK
10.2014 - 06.2015
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and LAN.
- Documented support interactions for future reference.
Education
Google Data Analytics Specialization - Google RNYKFH65 -
Google Professional Certificate
05.2022 - 08.2022
Postgraduate Degree - Cisco Certified Network Associate
American University in Cairo
Dokki,Cairo 10.2016 - 08.2017
Bachelor of Science - Electrical, Electronics and Communications Engineering
Misr International University
09.2009 - 09.2014
Skills
Python Software Proficiency
undefinedSoftware
SQL/noSQL
Excel
PowerBI
R
C
Tableau
Microsoft Azure cloud
Timeline
Google Data Analytics Specialization - Google RNYKFH65 -
Google Professional Certificate
05.2022 - 08.2022
Document Workflow Cloud Support Engineer
Upland Software
05.2019 - Current
Technical Support Engineer
Etisalat Emirates
01.2018 - 01.2019
Technical Office engineer/Quality Assurance Engineer
PETROJET
01.2017 - 01.2018
Postgraduate Degree - Cisco Certified Network Associate
American University in Cairo
10.2016 - 08.2017
IT Specialist
EAF- Obligatory Military Duty.
01.2015 - 01.2016
Technical Support Representative
Vodafone UK
10.2014 - 06.2015
Bachelor of Science - Electrical, Electronics and Communications Engineering
Misr International University
09.2009 - 09.2014
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