Mohamed Ali
Senior Business Operation
Giza
Summary
-Proficient Senior Business Operation delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Technical and system configurations.
-Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Senior Executive
Fawry Banking And Payment Technology Services
02.2020 - Current
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
Back Office Executive
Fawry Banking And Payment Technology Services
07.2018 - 01.2020
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed inventory control effectively, resulting in reduced costs and optimized stock levels for seamless operations.
- Performed research to collect and record industry data.
- Performed database management and analysis of business functions and processes.
Customer Service Executive
Orange
09.2016 - 05.2018
- Maintained up-to-date knowledge of product and service changes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Developed and updated databases to handle customer data.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Organizer
Cairo International Convention Center
02.2014 - 04.2018
- Developed and implemented individual care plans tailored to needs of each client.
- Leveraged social media tools effectively to create buzz around events, driving increased registrations and engagement.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Brainstormed and implemented creative event concepts and themes.
Education
Bachelor of Science - Management Information Systems
Higher Institute For Advanced Studies
Cairo 04.2001 -
Skills
Lead Generation
undefinedTimeline
Senior Executive
Fawry Banking And Payment Technology Services
02.2020 - Current
Back Office Executive
Fawry Banking And Payment Technology Services
07.2018 - 01.2020
Customer Service Executive
Orange
09.2016 - 05.2018
Organizer
Cairo International Convention Center
02.2014 - 04.2018
Bachelor of Science - Management Information Systems
Higher Institute For Advanced Studies
04.2001 -
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