Mohamed Ali Ali Hussein Alnggar
CCTV & Control Room Operations Manager
Shubra,Cairo
Summary
CCTV & Control Room Operations Manager with over 20 years of continuous experience in high-risk, mission-critical transportation infrastructure. Proven record in leading 24/7 CCTV and SCADA-controlled life-safety operations, achieving a 20% reduction in incident response time and a 25% decrease in operational incidents through structured surveillance coordination and disciplined alarm handling. Progressed internally from Operator to Operations Manager, demonstrating strong operational leadership and the ability to supervise large-scale control room teams (up to 23 personnel) in complex, safety-critical environments. Holder of an official government-issued certificate confirming over 20 years of professional experience.
Overview
21
21
years of professional experience
2
2
Languages
Work History
CCTV & Control Room Operations Manager
Al-Azhar Tunnels Operations & Maintenance Authority
08.2013 - Current
- Oversee surveillance coverage of 152 CCTV cameras across tunnel routes, service galleries, and four operational stations.
- Lead and supervise a structured control room workforce of 16 operators and 7 shift supervisors, ensuring uninterrupted 24/7 operations.
- Direct monitoring of SCADA-controlled life-safety systems including ventilation, firefighting, and drainage subsystems.
- Ensure structured alarm handling in accordance with zero-risk operational response standards.
- Identify operational and technical irregularities and coordinate corrective execution with engineering and maintenance teams.
- Oversee follow-up of preventive and corrective maintenance programs to maintain system reliability and uptime.
- Prepare executive operational reports and performance analyses to support strategic decision-making and continuous improvement.
Control Room Supervisor
Al-Azhar Tunnels Operations & Maintenance Authority
08.2009 - 07.2013
- Supervised daily operations of control room operators across multiple shifts.
- Ensured accuracy of daily operational logs and surveillance reports.
- Coordinated emergency escalation procedures and operational incident response.
- Enforced strict adherence to safety and operational monitoring standards.
- Supported preventive and corrective maintenance activities with technical teams.
- Trained new operators on control room systems, alarm procedures, and reporting standards.
Control Room Operator
Al-Azhar Tunnels Operations & Maintenance Authority
10.2005 - 07.2009
- Conducted real-time monitoring of CCTV networks and detected operational incidents.
- Responded promptly to alarms and coordinated with relevant authorities.
- Recorded daily operational logs and maintained control room records.
- Supported emergency response teams within the tunnels.
- Monitored ventilation and safety system performance indicators.
- Reported technical faults and coordinated repairs with maintenance teams.
Education
Bachelor of Commerce - undefined
01-2003
GPA: Pass
Skills
CCTV & Video Surveillance Systems (Analog & IP)
DVR & NVR Systems Management
SCADA & PLC Monitoring Systems
Control Room Operations Leadership
Alarm Handling & Incident Management
Preventive & Corrective Maintenance Coordination
Internal Incident Investigation Procedures
Operational Reporting & Data Analysis
Data Privacy & Information Confidentiality
Server-Based Surveillance Architecture
24/7 Surveillance & Mission-Critical Environment Management
Emergency & Crisis Response Coordination
Incident Analysis & Operational Decision-Making
Team Leadership & Multi-Shift Workforce Supervision
Safety Compliance & Operational Governance
Cross-Functional Coordination with Engineering & Technical Teams
HSE Standards (Health, Safety, and Environment
Risk Assessment & Mitigation
KPI Management
SOP Development
Problem-Solving
Decision-Making
Excellent Communication
Company policy compliance
Employee training
Timeline
CCTV & Control Room Operations Manager - Al-Azhar Tunnels Operations & Maintenance Authority
08.2013 - Current
Control Room Supervisor - Al-Azhar Tunnels Operations & Maintenance Authority
08.2009 - 07.2013
Control Room Operator - Al-Azhar Tunnels Operations & Maintenance Authority
10.2005 - 07.2009
Zagazig University - Bachelor of Commerce,