Mohamed Ali Ibrahim Ali
Customer Relationship Manager
Cairo
Summary
Experienced Customer Relationship Manager bringing 14 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Customer Relationship Manager
Arab African International Bank
Cairo
07.2008 - Current
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Assisted customers with opening accounts and signing up for new services.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Made customers aware of current and new programs and services.
- Developed and implemented standards for staff to provide consistent service to customers.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Created customer support strategies to increase customer retention.
All Center Agent
credit Agricole Egypt
Cairo
01.2008 - 07.2008
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Provided professional services and support in a dynamic work environment.
- Learned and adapted quickly to new technology and software applications.
Sales Representative Intern
Global Trade
Cairo
06.2006 - 08.2006
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Managed customer expectations and helped navigate sales processes.
Finance Intern
ABB international
Cairo
06.2005 - 08.2005
- Drafted reports on stock and bond health for periodic client communications.
- Adhered to budgeting and accounting processes for cohesive records.
- Implemented system for tracking payments on projects and contracts.
- Monitored revenue, risk and capital allocations for financial transparency and balance.
Education
Bachelor of Commerce - Business Administration And Management
06.2002 - 06.2006
Skills
Customer Relations
Certification
Business Ethics &Protocol
Timeline
Reative problem solving and decision making
07-2017
Consultative Selling & Negotiation Skills
06-2015
Basic Sales Concepts &Techniques
03-2013
Business Ethics &Protocol
12-2010
Customer Relationship Manager - Arab African International Bank
07.2008 - Current
All Center Agent - credit Agricole Egypt
01.2008 - 07.2008
Sales Representative Intern - Global Trade
06.2006 - 08.2006
Finance Intern - ABB international
06.2005 - 08.2005
English Commerce - Bachelor of Commerce, Business Administration And Management
06.2002 - 06.2006
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