Mohamed Allam
Network Engineer
New Cairo,C
Summary
Experienced Network Engineer skilled in design, implementation, and troubleshooting. Analyzes complex requirements, delivers innovative solutions for network performance and security. Expertise in pre-sales engineering, collaborating with clients for tailored network solutions. Excellent communication, interpersonal skills for stakeholder engagement and top-notch technical support.
Overview
3
3
years of professional experience
6
6
Certifications
Work History
Network Engineer
Allbridge
05.2024 - Current
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Assisted with implementation and support of network monitoring tools.
- Troubleshot complex multi-vendor network service provider issues.
- Planned implementation of network enhancements and upgrades.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
Presales Consultant
Mantrac Group
01.2023 - Current
- Established strong relationships with customers by providing ongoing support and addressing concerns promptly.
- Supported sales team success by delivering technical expertise during client meetings and presentations.
- Assisted in closing deals by addressing customer objections and demonstrating the value of proposed solutions.
- Increased win rate by developing compelling solution presentations that effectively showcased product capabilities.
Technical Support Engineer
Singledigits
02.2024 - 05.2024
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Analyzed and produced recommendations on continuous network improvements.
Technical Support Engineer
Trextel
09.2023 - 02.2024
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
Product Specialist
Guest-Tek
09.2021 - 06.2023
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Assisted with demonstrations for [Product or Service] to showcase functionality.
- Conducted comprehensive training sessions for sales teams, resulting in improved product knowledge and increased sales figures.
- Continually expanded knowledge of [Product or Service] product line.
Education
UNIFIED COMMUNICATIONS NETWORKS AND SECURITY
NTI04.2021
Bachelor Of Engineering: Comm & Electronics -
Faculty of Engineering Benha University
Cairo, Shoubra Masr 04.2001 -
Skills
Network configuration
Languages
Arabic
Native language
English
Proficient
C2
Certification
CCNA 200-301 - Cisco
Timeline
Network Engineer
Allbridge
05.2024 - Current
Technical Support Engineer
Singledigits
02.2024 - 05.2024
Technical Support Engineer
Trextel
09.2023 - 02.2024
Presales Consultant
Mantrac Group
01.2023 - Current
Product Specialist
Guest-Tek
09.2021 - 06.2023
Bachelor Of Engineering: Comm & Electronics -
Faculty of Engineering Benha University
04.2001 -
UNIFIED COMMUNICATIONS NETWORKS AND SECURITY
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