MOHAMED AMIN
IT OPERATIONS MANAGER
Cairo
Summary
I have more than 15 years of experience working in IT infrastructure with 10 years in IT management. I am able to design and execute short- and long-term strategic plans that ensure the infrastructure capacity is able to attain current and future IT needs. I have participated in design and implementation of enterprise public projects in many countries that serve more than 1M plus citizen. My management skills allow me to establish priorities for all aspects of the IT department including maintenance, design, development and the analysis of the entire infrastructure system. This also includes LANs, WANs, internet, intranet, security and all wireless applications.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
Work History
ENTERPRISE IT SOLUTIONS ARCHITECT-PASSPORT & ID BUSINESS UNIT
GET GROUP HOLDINGS LTD.
01.2020 - Current
- Evaluated emerging technologies to stay current on industry trends, making informed decisions for technology adoption.
- Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
- Enhanced application performance by integrating cloud technologies and microservices architecture.
- Managed project timelines effectively while juggling multiple priorities, consistently meeting deadlines without compromising quality.
- Promoted collaboration between cross-functional teams by serving as a liaison between developers, product managers, and stakeholders during all phases of projects.
- Increased security measures by implementing robust authentication and encryption protocols, protecting sensitive data from potential breaches.
- Bridged gaps in legacy systems with modernized solutions that increased overall efficiency while maintaining compatibility with existing workflows.
- Broke down technical ideas and issues into non-technical terms for business executives.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Improved tender response rates by tailoring proposals to client needs and requirements.
INFORMATION TECHNOLOGY OPERATIONS Team MANAGER
GET GROUP HOLDINGS LTD.
01.2018 - 01.2020
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Facilitated ongoing training programs for staff members to enhance skillsets and boost overall team performance levels.
- Conducted regular reviews of internal policies and procedures to maintain compliance with industry regulations or best practices guidelines.
- Worked closely with senior leadership to define long-term operational strategies designed for scalable growth.
- Increased productivity by creating efficient scheduling systems for staff members and resource allocation.
- Developed and executed strategic plans aligned with company goals, resulting in increased revenue and market share.
- Oversaw daily operations, ensuring timely completion of tasks while maintaining exceptional quality standards.
- Evaluated team performance regularly to identify opportunities for improvement or professional development initiatives.
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Oversaw IT department operations and training.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
IT INFRASTRUCTURE LEAD
PALM HILLS DEVELOPMENT
03.2017 - 12.2017
- Maintaining the entire IT environment
- Optimizing and managing the technology network in a manner it delivers high efficiency with sufficient resilience and yet managing costs effectively
- Identify needs and ensuring ideal software solutions are developed in a timely manner to help increase operational efficiency and also leading-edge products
- Develop and maintain an overall framework of IT policies, standards and strategies that will empower the Trust and its employees, to deliver on their commitments to the strategy and budgets
- Develop a business continuity plan, ensure that there is no failure in business operations and appropriate DR plans are developed and once agreed in place and regularly tested for readiness for unforeseen and unexpected events which can impact Business continuity
- Define the priorities, objectives and targets that underpins what contributes to delivery of value to the Corporate aligned with best practices and standards
- Ensure efficiency in process/operations across the Trust
- Identify security threats, formulate strategies and methods to mitigate the threats
- Develop long term plans to sustain and support business needs, anticipating the future trends
- Ensure total quality management through uniform processes and procedures
IT INFRASTRUCTURE SR-SUPERVISOR
GULF INSURANCE GROUP
07.2015 - 03.2017
- Partners with Business Managers to lead the technology infrastructure strategy and execution for the enterprise
- Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement
- Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company's requirements and expectations
- Development of enterprise standards and technology architecture and the IT operations governance process
- Conduct product and vendor evaluations ensuring best in class technologies and partners
- Works closely with and manage strategic vendor partner relationships
- Setup and run the Governance with the partners
- Build strategic relationships for creating value for the organization
- Participate in the formulation of the company's enterprise architecture and business system plans; assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategic goals of the business
- Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting
- Experience with comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly-available server and network architectures
- Leadership for delivery of 24/7 service operations and KPI compliance
IT INFRASTRUCTURE SUPERVISOR
GULF INSURANCE GROUP
06.2012 - 06.2015
- Design and implementation of LAN and WAN data networks, VoIP solutions, wireless networks, and/or IT infrastructure solutions to support voice and data services at all company locations
- Responsible for a timely expansion of the IT Infrastructure as required
- Responsible of building a resilient and redundant infrastructure that will reduce/eliminate failures and downtimes and supports the continuous 24x7 delivery of IT Services
- Lead and manage a team of Infrastructure analysts and technicians to layout, install, configure, maintain and recover IT/network/server/communication equipment during construction, commissioning and operations
- Provides Servers, Core Switches, Switches, Firewall and Routers support and administration
- Perform periodic network assessments and network/systems security audits
- Plan and implement upgrades required to maintain adequate service levels
- Participate in the administration and maintenance of all remote monitoring solutions and Infrastructure Management Systems
- Responsible for the recruitment, training, supervision, and scheduling of IT Infrastructure personnel to ensure technical support is always available
- Manage technical vendors, contractors and Infrastructure consultants
- Plan and implement service SLA´s for IT Infrastructure
IT INFRASTRUCTURE SR-ENGINEER
GULF INSURANCE GROUP
08.2011 - 06.2012
- Assist in plan design, hardware implementation, software, network and telephony capabilities;
- Diagnose and resolve hardware, software, network and telephony issues;
- Assist in developing operating, installation, and upgrade procedures for communication systems, hardware, network, security, storage and software;
- Assist in documenting current hardware and network environments, including servers, PCs, IT security and network systems, videoconferencing and telephony;
- Perform Help Desk and desktop support activities, as needed;
- Research, analyze, and assist in developing documentation and new processes and procedures collaboratively with Director of Infrastructure
IT SUPPORT ENGINEER
PALM HILLS DEVELOPMENT
06.2009 - 08.2011
- Provide a professional first technical point of contact for the customer
- Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs
- Provide updates as needed to the customer in order to meet performance objectives
- Ensure cases are allocated to the most appropriate 'next step' as part of the case flow process
- Perform technical escalations in line with company procedure
- Monitor systems, customer network security and products, and deal with alerts and events as appropriate
- Liaise and refer issues to correct/relevant entities and Vendors as appropriate
- Document all troubleshooting and a case management actions via the electronic case management system
- Conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults
Education
Bachelor of Science - TELECOMM ENGINEERING
MODERN ACADEMY FOR ENGINEERING
Cairo Egypt 09.2001 - 11.2008
Skills
- IT Management
- Solution Architecture
- Business Analysis
- Requirements Gathering
- Business Continuity
- Data Center Management
- Project Management
- IT Budgeting
- Service Level Management
- ITIL
- ISO-27001
- Risk Management
- Team Management
- Leadership
- Solution optimization
- Customer satisfaction
Certification
ITIL Foundation
Title
IT Operations Manager
Timeline
ENTERPRISE IT SOLUTIONS ARCHITECT-PASSPORT & ID BUSINESS UNIT
GET GROUP HOLDINGS LTD.
01.2020 - Current
INFORMATION TECHNOLOGY OPERATIONS Team MANAGER
GET GROUP HOLDINGS LTD.
01.2018 - 01.2020
IT INFRASTRUCTURE LEAD
PALM HILLS DEVELOPMENT
03.2017 - 12.2017
IT INFRASTRUCTURE SR-SUPERVISOR
GULF INSURANCE GROUP
07.2015 - 03.2017
IT INFRASTRUCTURE SUPERVISOR
GULF INSURANCE GROUP
06.2012 - 06.2015
IT INFRASTRUCTURE SR-ENGINEER
GULF INSURANCE GROUP
08.2011 - 06.2012
IT SUPPORT ENGINEER
PALM HILLS DEVELOPMENT
06.2009 - 08.2011
Bachelor of Science - TELECOMM ENGINEERING
MODERN ACADEMY FOR ENGINEERING
09.2001 - 11.2008
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