MS Office – Word, Excel, Outlook, and PowerPoint
Hi, I’m
Mohamed Amr Ismail
Key Account & Business Development Manager
Cairo
Summary
Dynamic and Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven, adaptable with proven track record of exceeding goals with robust background in customer relationship management.
Overview
10
years of professional experience
12
years of post-secondary education
3
Languages
Work History
Talabat
Key Account Manager & Business Development
10.2023 - Current
Job overview
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Generated new business with marketing initiatives and strategic plans.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Prepared sales presentations for clients showing success and credibility of Talabat.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Increased GMV of my Key accounts from 67 million EGP to 84 millions in two months.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Organized promotional events and interacted with community to increase sales volume.
- Met existing customers to review current services and expand sales opportunities
- Attended monthly sales meetings and quarterly sales trainings
- Negotiated prices, terms of sales and service agreements
- Monitored service after sale and implemented quick and effective problem resolutions
VEZEETA
TEAM LEADER (ACCOUNT MANAGEMENT & ACQUISITION)
01.2023 - 10.2023
Job overview
- Responsible for Identifying growth opportunities of Key Strategic doctors
- Perform market research, build strategies and action plans to lockdown competition
- Built strong relationships with customers through positive attitude and attentive response.
- Build, plan, execute key account marketing campaigns in alignment with company Marketing team
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Provide leadership to Support Key Account Management team and Acquisition team +5 persons in preparing strategic plans per account (including marketing plans, meeting agendas, etc.)
- Support Key Account Managers and Acquisition team in achieving quarterly Objective Key Results set by higher management
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Set individual sales targets with sales team, track sales goals, and report results as necessary
- Assign territories and set targets, and objectives for sales teams
- Mentored and guided employees to foster proper completion of assigned duties.
- Collaborate with other departments, such as marketing, product and operations, to ensure customer satisfaction and maximize sales opportunities.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Generated reports detailing findings and recommendations
VEZEETA
ACCOUNT MANAGER - KEY ACCOUNT MANAGER
10.2021 - 12.2022
Job overview
- Managed portfolio of high value doctors accounts to achieve long-term success
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Increased Sales of Sponsored ads by 40%
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Increased return of churned doctors by 20% out of churn team calls first trial
- Educated clients on new products or services to increase customer engagement with brand.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
- Generate new Revenue using existing and potential customer networks through sponsored ads and marketing campaigns
- Resolve conflicts and provide solutions to customers in timely manner within SLA
- Supervise account's Bookings and revenue to ensure its fulfillment to business needs
- Report on status of accounts, bookings, and invoices
- Set and track sales account targets, aligned with company objectives
- Monitor sales metrics (e.g., quarterly sales results and annual forecasts)
- Suggest actions to improve sales performance and identify opportunities for growth.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Developed and implemented strategies to increase client retention.
- Facilitated client satisfaction and renewed customer relations to drive growth.
ALLIANZ (NEXTCARE)
CLAIMS SUPERVISOR
01.2019 - 09.2021
Job overview
- Manages routine daily claims administration work
- Coordinates work flow & meet deadlines
- Evaluates claims with regards to eligibility
- Takes decisions on high cost and complicated cases based on standard operating procedures
- Cultivated productive relationships with stakeholders, facilitating claims lifecycle.
- Optimized case management with establishment of best practices.
- Determined proper course of action for claims processing.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Attends calls and e-mails from insurance companies, clients, and providers
- Coordinates with international providers for direct billing
- Makes suggestions to improve service
- Increases efficiency, minimizes errors and administration time.
EZZELDIN CHAIN PHARMACIES
AREA AND BRANCH MANAGER
05.2020 - 12.2020
Job overview
- Manage all Pharmacy employees
- Plan, administer, organize, and successfully implement all activities in relation to pharmacy operations
- Achieve monthly targets of sales
- Manage pharmacy storage according to sales
- Set new deals with area's hospitals, and centres to increase revenues
- Deal with pharmacy system Oracle and excel in plotting all data related to pharmacy and stuff
- Manage to dispense all insurance companies through online systems and directly
- Make suggestions to improve quality of service and delivery.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Generated financial and operational reports to assist management with business strategy.
VAMERCARE PHARMACEUTICAL
SUPERVISOR ACT AS TEAM LEADER
03.2018 - 01.2019
Job overview
- Maintain customer life cycle by making phone calls on daily basis and field visits with team
- Working with channel partners to understand customer needs, and requirements and engage them
- Manage ongoing projects with current doctors and team members
- Manage accounts, identify issues, and handle customers
- Perform effective online demos for customers
- Route qualified opportunities to appropriate sales executives for further development and closure.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
SPRING COSMOCEUTICALS
SALES REPRESENTITIVE - SENIOR SALES REPRESENTITIVE
07.2014 - 02.2018
Job overview
- Maintain daily visits to doctors in territory
- Attend conferences and demos to launch new products
- Plan weekly sales report to achieve sales target.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Acknowledged for achieving 70% increase in sales.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Provided timely project management while adhering to budget constraints.
Education
German University in CairoEgypt
Bachelor of Pharmacy And Biotechnology from Pharmaceutical Sciences
09.2008 - 06.2016
University of ULM Germany
Master of Science from Clinical Pharmacy
03.2013 - 10.2014
Deutsch SchuleBerlin, Germany
Language Diploma from German Language
03.2013 - 04.2013
Ibn Sinna International School Egypt
High School Diploma
09.2005 - 06.2008
Skills
Microsoft Excel/Word/PowerPoint
High-Impact Proposal Presentation
Account Retention
Client Relationship Building
Software
Communication tools ( slack, zoom, google meet)
CRM systems ( salesforce, Table
Timeline
Key Account Manager & Business Development
Talabat
10.2023 - Current
TEAM LEADER (ACCOUNT MANAGEMENT & ACQUISITION)
VEZEETA
01.2023 - 10.2023
ACCOUNT MANAGER - KEY ACCOUNT MANAGER
VEZEETA
10.2021 - 12.2022
AREA AND BRANCH MANAGER
EZZELDIN CHAIN PHARMACIES
05.2020 - 12.2020
CLAIMS SUPERVISOR
ALLIANZ (NEXTCARE)
01.2019 - 09.2021
SUPERVISOR ACT AS TEAM LEADER
VAMERCARE PHARMACEUTICAL
03.2018 - 01.2019
SALES REPRESENTITIVE - SENIOR SALES REPRESENTITIVE
SPRING COSMOCEUTICALS
07.2014 - 02.2018
University of ULM
Master of Science from Clinical Pharmacy
03.2013 - 10.2014
Deutsch Schule
Language Diploma from German Language
03.2013 - 04.2013
German University in Cairo
Bachelor of Pharmacy And Biotechnology from Pharmaceutical Sciences
09.2008 - 06.2016
Ibn Sinna International School
High School Diploma
09.2005 - 06.2008