Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Bassant Mostafa

Banker
Alexandria,ALX

Summary

Professional Secretary with over Number years of experience managing daily administrative support tasks and operations in Type industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.

Driven and resourceful Administrative professional with Number+ years of experience supporting work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Attentive and personable Job Title bringing Number years of administrative support experience in dynamic office environments. Strong work history in document management, process improvement and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff and customers.

Versatile Job Title offering experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for staff.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Call Center Agent

Sama Barka Water Purification And Filters
Alexandria , Alexandria
2018.03 - 2019.06
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Resolved over Number customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Assisted Number customers in average Timeframe by answering questions, responding to inquiries and handling telephone requests.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Established and fostered strong Type and Type relationships through application of excellent interpersonal skills.
  • Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
  • Responded to customer requests for products, services and company information.

Secretary

Moftah Commercial Agency For Import
Alexandria , Alexandria
2019.06 - 2020.06
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Provided onboarding and training for new support staff.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Entered data into Software system and updated customer contacts with information to keep records current.
  • Recorded expenses and maintained accounting records.

Education

Commerceand Acvounting - Commerceand Acvounting

Higher Institute For Tourism, Hotels & Computers
Alexandria
2016.06 - 2020.06

Skills

    Microsoft Office

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Interests

Drawing

Swimming

Photographey

Timeline

Secretary

Moftah Commercial Agency For Import
2019.06 - 2020.06

Call Center Agent

Sama Barka Water Purification And Filters
2018.03 - 2019.06

Commerceand Acvounting - Commerceand Acvounting

Higher Institute For Tourism, Hotels & Computers
2016.06 - 2020.06
Bassant MostafaBanker