MOHAMED AYMAN
Senior Operation Manager & Customer Care
Sheikh Zayed City, Giza
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions to reduce complaints and increase business.
Experienced leader and problem-solver dedicated to optimizing operations for cost reduction and enhancing organizational efficiency.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Operations Manager
Al Guezira Group
02.2020 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
Marketing Associate
Al Guezira Group
11.2018 - Current
- Planned and executed events and marketing programs to increase qualified leads.
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
- Collaborated on creating content for the company blog to drive organic traffic and boost search engine rankings.
- Coordinated with sales teams to develop marketing materials that effectively communicated product benefits.
- Led cross-functional teams in the launch of seasonal marketing campaigns, meeting all project deadlines.
- Increased brand visibility by developing and executing innovative social media campaigns.
- Assisted in rebranding efforts, ensuring seamless transition and maintaining brand integrity.
Co-Founder & COO
EL-MAWKAA LLC
01.2017 - 07.2018
- Grew the customer base through targeted outreach and networking events.
- Streamlined operational processes for improved efficiency and cost reduction.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- I was chosen as one of the 25 under 25 Egypt's entrepreneurs in 2017.
- Winning the final competition of Startup Egypt, powered by INJAZ Egypt, and getting a prize of 150,000 EGP.
Civil Site Engineer
ASEC for Building Developments
11.2016 - 05.2017
- Monitored execution of contract work for compliance with design plans and specifications.
- Provided technical support during construction phases, addressing any arising issues promptly to minimize delays.
- Completed projects on time and within budget using detailed scheduling techniques and resource allocation strategies.
- Implemented quality control measures at every stage of the project life cycle in order to ensure consistently high levels of performance across all aspects of the work undertaken.
- Reduced construction costs through effective negotiation with suppliers and subcontractors.
Education
Bachelor of Engineering - Civil Engineering
Faculty of Engineering, Fayoum University
Al Fayyum, Egypt 04.2001 -
Skills
Operations Management
Languages
Arabic
Native language
English
Upper intermediate
B2
German
Beginner
A1
Certification
AI Career Essentials by ALX
Additional Information
I've owned a youth path by the European Union for actively participating in Erasmus+ projects in different European countries.
Timeline
AI Career Essentials by ALX
08-2024
Operations Manager
Al Guezira Group
02.2020 - Current
Marketing Associate
Al Guezira Group
11.2018 - Current
Project Management & Strategy Formulation & Org Design 101 by TIEC
06-2018
An Entire MBA in 1 course with Chris Haroun by (Udemy)
11-2017
Evidence Based Entrepreneurship by INJAZ Egypt.
10-2017
Co-Founder & COO
EL-MAWKAA LLC
01.2017 - 07.2018
Civil Site Engineer
ASEC for Building Developments
11.2016 - 05.2017
Bachelor of Engineering - Civil Engineering
Faculty of Engineering, Fayoum University
04.2001 -
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