Summary

Overview

Work History

Education

Skills

Extracurricular Activities

Certification

Languages

Work Preference

Accomplishments

Timeline

Mohamed Badawy

Senior Operations Manager

MAADI - CAIRO,Cairo Egypt

Summary

Enthusiastic Senior Operations Manager offering 18 years background overseeing performance and provision the strategy with clients in Call Center Industry. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices. Further diverse experience within IT & Tech, FCMG & Film Making industries playing roles within Marketing, Sales and Business Development

Overview

years of professional experience

Certifications

Languages

Work History

Senior Operations Manager

Xceed

Cairo, Egypt

01.2023 - Current

Leading and managing Online Travel and Accommodation accounts/operations for several locations at Xceed. Orchestrating client relationship by establishing strong business acumen that lead to further business expansion (Over 1000 agents across all sites)

Operations Manager

Xceed

Cairo, Egypt

01.2020 - 01.2023

Leading Online Travel & Accommodation call center with over 8 languages across the globe. Increased profit by streamlining operations, business capacity expanded from 250 agents to over 700 agents. Enhanced our P&L via Cost reduction, dropping Write-Off penalties to 80% less.

Operations Manager/Sales & Business Development Manager

Birthmark Films

Cairo, Egypt

01.2018 - 01.2020

Acting as Deputy Managing Director, overseeing all aspects of Business. Signed new projects across all business arms (Services and Production).

Portfolio Lead

Sealed Air Corp

Cairo, Egypt

04.2016 - 01.2018

As a marketing role, responsible for products growth and sustainability across Egypt Market. Offered new products to the market, contributed with 10% increase in total sales.

Product Specialist

Orange Business Services

Cairo, Egypt

12.2014 - 04.2016

(CIC solution – Service Now Application)

Business Operation Specialist

09.2012 - 12.2014

Business Profitability Analysis (BPA-CAIRO)

06.2008 - 09.2012

Implementation & Tool Support Analyst

12.2006 - 06.2008

2nd Level Customer Technical Support

05.2006 - 12.2006

Case Management Team - Fault Management – Specialist

09.2005 - 04.2006

Education

Bachelor of Science - Communications And Electronics

Arab Academy For Science And Technology

Cairo

01.2005

High School Diploma -

Amal Language School

Cairo

01.2000

High School Diploma -

Our Own English High School

United Arab Of Emirates

01.1999

Skills

Planning and organization skills

HPMT Certified Professional Manager - COPC
Toad Oracle - SQL 2005 - PMP - CCNA
Certified Life Coach from intellect-me (CPC) (Over 600hrs of coaching)
Service Now System Admin Training
Certified ITIL Foundation V3

Productivity Improvement
Operations Management
Procedure optimization
Operational Excellence
Cost Reduction
Technology Integration

Extracurricular Activities

Volunteer/CSR activities – Monitored by Injaz Egypt. Lecturing and participating in events for Governmental schools students and Bibliotheca of Alexandria

Certification

HPMT Certified Professional Manager - COPC

PMP

CCNA

CPC - Coaching Certificate

Service Now System Admin Training.

Certified ITIL Foundation V3.

Languages

Arabic

Native language

English

Proficient

French

Elementary

Work Preference

Work Type

Full TimePart Time

Work Location

RemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefitsWork from home optionFlexible work hours

Accomplishments

Supervised team of 1500 staff members within 2 different geo locations.

Timeline

Senior Operations Manager

Xceed

01.2023 - Current

Operations Manager

Xceed

01.2020 - 01.2023

Operations Manager/Sales & Business Development Manager

Birthmark Films

01.2018 - 01.2020

Portfolio Lead

Sealed Air Corp

04.2016 - 01.2018

Product Specialist

Orange Business Services

12.2014 - 04.2016

Business Operation Specialist

09.2012 - 12.2014

Business Profitability Analysis (BPA-CAIRO)

06.2008 - 09.2012

Implementation & Tool Support Analyst

12.2006 - 06.2008

2nd Level Customer Technical Support

05.2006 - 12.2006

Case Management Team - Fault Management – Specialist

09.2005 - 04.2006

Bachelor of Science - Communications And Electronics

Arab Academy For Science And Technology

High School Diploma -

Amal Language School

High School Diploma -

Our Own English High School

Summary

Overview

Work History

Senior Operations Manager

Operations Manager

Operations Manager/Sales & Business Development Manager

Portfolio Lead

Product Specialist

Business Operation Specialist

Business Profitability Analysis (BPA-CAIRO)

Implementation & Tool Support Analyst

2nd Level Customer Technical Support

Case Management Team - Fault Management – Specialist

Education

Bachelor of Science - Communications And Electronics

High School Diploma -

High School Diploma -

Skills

Extracurricular Activities

Certification

Languages

Work Preference

Work Type

Work Location

Important To Me

Accomplishments

Timeline

Senior Operations Manager

Operations Manager

Operations Manager/Sales & Business Development Manager

Portfolio Lead

Product Specialist

Business Operation Specialist

Business Profitability Analysis (BPA-CAIRO)

Implementation & Tool Support Analyst

2nd Level Customer Technical Support

Case Management Team - Fault Management – Specialist

Bachelor of Science - Communications And Electronics

High School Diploma -

High School Diploma -

Similar Profiles

Abdelrahman Abou-KandilAbdelrahman Abou-Kandil

Amr Samir MohamedAmr Samir Mohamed

Islam Hamdy YasseinIslam Hamdy Yassein