Mohamed Badawy
Senior Operations Manager
MAADI - CAIRO,Cairo Egypt
Summary
Enthusiastic Senior Operations Manager offering 18 years background overseeing performance and provision the strategy with clients in Call Center Industry. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices. Further diverse experience within IT & Tech, FCMG & Film Making industries playing roles within Marketing, Sales and Business Development
Overview
19
19
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Senior Operations Manager
Xceed
01.2023 - Current
Leading and managing Online Travel and Accommodation accounts/operations for several locations at Xceed. Orchestrating client relationship by establishing strong business acumen that lead to further business expansion (Over 1000 agents across all sites)
Operations Manager
Xceed
01.2020 - 01.2023
Leading Online Travel & Accommodation call center with over 8 languages across the globe. Increased profit by streamlining operations, business capacity expanded from 250 agents to over 700 agents. Enhanced our P&L via Cost reduction, dropping Write-Off penalties to 80% less.
Operations Manager/Sales & Business Development Manager
Birthmark Films
01.2018 - 01.2020
Acting as Deputy Managing Director, overseeing all aspects of Business. Signed new projects across all business arms (Services and Production).
Portfolio Lead
Sealed Air Corp
04.2016 - 01.2018
As a marketing role, responsible for products growth and sustainability across Egypt Market. Offered new products to the market, contributed with 10% increase in total sales.
Product Specialist
Orange Business Services
12.2014 - 04.2016
- (CIC solution – Service Now Application)
Business Operation Specialist
09.2012 - 12.2014
Business Profitability Analysis (BPA-CAIRO)
06.2008 - 09.2012
Implementation & Tool Support Analyst
12.2006 - 06.2008
2nd Level Customer Technical Support
05.2006 - 12.2006
Case Management Team - Fault Management – Specialist
09.2005 - 04.2006
Education
Bachelor of Science - Communications And Electronics
Arab Academy For Science And Technology
Cairo01.2005
High School Diploma -
Amal Language School
Cairo01.2000
High School Diploma -
Our Own English High School
United Arab Of Emirates01.1999
Skills
Planning and organization skills
- HPMT Certified Professional Manager - COPC
- Toad Oracle - SQL 2005 - PMP - CCNA
- Certified Life Coach from intellect-me (CPC) (Over 600hrs of coaching)
- Service Now System Admin Training
- Certified ITIL Foundation V3
- Productivity Improvement
- Operations Management
- Procedure optimization
- Operational Excellence
- Cost Reduction
- Technology Integration
Extracurricular Activities
Volunteer/CSR activities – Monitored by Injaz Egypt. Lecturing and participating in events for Governmental schools students and Bibliotheca of Alexandria
Certification
HPMT Certified Professional Manager - COPC
PMP
CCNA
CPC - Coaching Certificate
Service Now System Admin Training.
Certified ITIL Foundation V3.
Languages
Arabic
Native language
English
Proficient
C2
French
Elementary
A2
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsWork from home optionFlexible work hoursAccomplishments
- Supervised team of 1500 staff members within 2 different geo locations.
Timeline
Senior Operations Manager
Xceed
01.2023 - Current
Operations Manager
Xceed
01.2020 - 01.2023
Operations Manager/Sales & Business Development Manager
Birthmark Films
01.2018 - 01.2020
Portfolio Lead
Sealed Air Corp
04.2016 - 01.2018
Product Specialist
Orange Business Services
12.2014 - 04.2016
Business Operation Specialist
09.2012 - 12.2014
Business Profitability Analysis (BPA-CAIRO)
06.2008 - 09.2012
Implementation & Tool Support Analyst
12.2006 - 06.2008
2nd Level Customer Technical Support
05.2006 - 12.2006
Case Management Team - Fault Management – Specialist
09.2005 - 04.2006
Bachelor of Science - Communications And Electronics
Arab Academy For Science And Technology
High School Diploma -
Amal Language School
High School Diploma -
Our Own English High School
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