MOHAMED BADR
Head Of Business Supppor & Retail Transformation
New Cairo
Summary
I’m seeking a challenging and rewarding career in a reputable financial organization that will enhance and develop my skills and knowledge while I effectively contribute to organization’s growth.
Overview
17
17
years of professional experience
Work History
Country branches support manager
ARAB BANK
1 2016 - 09.2019
- Reengineer work processes in order to meet the bank’s strategy and vision in terms of enhancing clients’ service and target achievements
- Enhance Bank’s applications to adhere the rules and regulations
- Review internal audit findings and recommendations for modifications and improvements to systems and procedures
- Review and enhance standardized documentation for all the key processes in the company
- Report and advise senior management of deficiencies in implementation of Risk Management policies and procedures and recommend measures to safeguard the Company’s and client’s interests
- Implement new products in coordination with product development team in terms of processes and reviewing P&P
- Make sure branches are abiding with Compliance rules and regulations
- Follow up on operations carried out in branches to make sure they are abiding with P&P
- Develop automated solutions to resolve Audit comments that might have occurred due to manual operations
- Identify improvements to existing solutions and business processes and achieve continuous process improvements through project management
- Liaise with departments to develop, implement and sustain solutions
- Performing on-going compliance testing to ensure adherence to compliance plan requirements
- Reviewing all research products in accordance with firm policy, including disclosures and disclaimers where required
- Reengineer work processes and applications to make sure they adhere to rules and regulations
- Review P&P before implementation in order to make sure they adhere to business requirement in branches and in the same time comply to Risk and Compliance rules and regulations
- Carry out training and coaching sessions for branches to enhance work quality
- Follow up on branches’ delivering services in branches to clients and regular custody reports are carried out according to P&P
- Follow up on branches’ resolving Audit and Internal Control comments in order to avoid future violations of P&P and prevent risk that may occur as a result
- Analysis Risk report and develop needed corrective actions to avoid reoccurrence
- Carry out regular visits to branches to make sure they are abiding with all P&P and present a report to HOCB
- Follow up on resolving CBE and H.O Audit reports
- Approve and amend custody key’s schedules in branches due to new hiring and internal transfer of staff
- Amend existing P&P in order to facilitate work within branches
- Develop workflow between branches and COU in order to enhance processes
- Study and evaluate CB chart according to approved KPIs
- Prepare training and coaching plan for CB staff according to each department’s need to fulfill business requirements
- Carry out market scan over competitive banks to compare it with our approved KPIs
- Participate in setting plan for CB’s scope of work
- Manage team that handle accounts quality control to ensure that all accounts have been opened in branches are comply with P&P.
Head of branches internal control unit
ARAB BANK
01.2015 - 01.2016
- Manage and supervise the activities of the branches controller staff
- Conduct a thorough perusal for customers complaint regarding operations then recommend proper steps & procedures to sort them out and avoid recurrence
- Review and analyze the reports of the internal audit on branches, instruct branches controller to handle any comments mentioned and avoid future recurrence that guarantees a satisfactory report in the future
- Participate in carrying out required investigation task concerning fraud embezzlement cases and operation problems in branches
- Study, review and follow up comments & observations listed in the reports of the control field visits conducted by the branches controller and make proper related decisions to deal with
- Implement and test the efficiency of “Emergency plan”, train the staff on its procedures and update names of concerned staff
- Conduct a thorough perusal to the recommendations of branches controller concerning branches requests to redeem cash excess amounts and then make proper recommendations to his direct manager
- Coordinate with branches controller in terms of: Prepare a periodic field visits to control branches operations
- Ensure that branches are provided with alarming systems, extinguishers, cameras and other security aspects
- Control & monitor branches adherence to granted authorities on system in accordance with related policies
- Supervise control process on cash operations
- Conduct periodic visits to branches to enhance & develop field control role and present suitable directions
- Provide branches staff with needed consultancy & reply their enquiries
- Carry out any assignment/ tasks assigned to him by his direct manager.
Branches support supervisor
ARAB BANK
01.2012 - 01.2015
Operations manager
ARAB BANK
01.2009 - 01.2012
Operation team leader
BARCLAYS BANK
01.2008 - 01.2009
Customer advisor operations
BARCLAYS BANK
01.2007 - 01.2008
Head of Business Support &reatila Transformation
Arab African International Bank
09.2019 - Current
Education
High school -
Lycee La Liberte Heliopolis
Cairo, EgyptFaculty of commerce, accounting dept. - undefined
Ein shams university
Cairo, EgyptCertified internal auditor ( CIA) – Part 1 - undefined
American Chamber
New Method for Internal Control - undefined
Egyptian banking institute
Skills
Excellent knowledge of excel, word and power pointundefined
Military Status
exempted
Personal Information
- Date of Birth: 05/30/1984
- Marital Status: married
Training
- NATIONAL BANK OF ABU DHABI, Cairo, Egypt, Operations Dep. Central accounts, February 07 - July 07
- NSGB Bank, Cairo, Egypt, Accountant Customer services, June 05 - Aug 05
- SAIB, Cairo, Egypt, Accountant Customer services IT dept Visa card, June 04 - July 04
- National Bank of Egypt, Cairo, Egypt, Accountant Customer service, July 04 - Aug 04
- SAIB, Cairo, Egypt, Accountant Customer service, June 03 - Aug 03
Timeline
Head of Business Support &reatila Transformation
Arab African International Bank
09.2019 - Current
Head of branches internal control unit
ARAB BANK
01.2015 - 01.2016
Branches support supervisor
ARAB BANK
01.2012 - 01.2015
Operations manager
ARAB BANK
01.2009 - 01.2012
Operation team leader
BARCLAYS BANK
01.2008 - 01.2009
Customer advisor operations
BARCLAYS BANK
01.2007 - 01.2008
Country branches support manager
ARAB BANK
1 2016 - 09.2019
High school -
Lycee La Liberte Heliopolis
Faculty of commerce, accounting dept. - undefined
Ein shams university
Certified internal auditor ( CIA) – Part 1 - undefined
American Chamber
New Method for Internal Control - undefined
Egyptian banking institute
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