Mohamed Belal
Qalyob
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Back-office Manager
Paymob Company
02.2023 - Current
- Optimized resource allocation by regularly evaluating staffing needs, adjusting schedules, and reallocating tasks as needed.
- Maintained high levels of data security with the implementation of strict access controls, encryption protocols, and ongoing employee training on cybersecurity best practices.
- Evaluated the performance of back office staff members through regular feedback sessions and annual reviews, identifying areas for growth and development opportunities.
- Ensured regulatory compliance by closely monitoring changes in laws, regulations, and industry best practices, updating policies accordingly.
- Improved communication between departments through the implementation of effective collaboration tools and regular interdepartmental meetings.
- Oversaw the successful migration of company data to a new database platform without disruption to daily operations or loss of sensitive information.
- Increased operational efficiency by streamlining back office processes and implementing automation tools.
- Managed accounts payable/receivable functions with accuracy, ensuring timely processing of invoices and payments to maintain healthy cash flow levels.
- Developed accurate financial reports for senior management to inform decision-making processes around budgeting, forecasting, and strategic planning initiatives.
- Implemented cost-saving measures to reduce overhead expenses while maintaining service quality and efficiency standards.
- Reduced errors in financial transactions by implementing robust reconciliation procedures and regular audits.
- Facilitated cross-functional collaboration on key projects by establishing clear communication channels and fostering a culture of teamwork among employees.
- Implemented inventory control systems that minimized waste while ensuring adequate stock levels were maintained at all times for seamless business operations.
- Streamlined vendor management processes by centralizing information storage, improving contract negotiation strategies, and building strong relationships with key suppliers.
- Managed complex budgeting processes with attention to detail, ensuring proper allocation of resources across departments while maintaining financial stability.
- Assessed risk factors within the organization''s operations framework, developing mitigation plans to minimize potential losses or disruptions in service delivery.
- Coordinated the timely and accurate filing of all necessary documentation for legal, regulatory, and tax purposes.
- Promoted a positive work environment through active engagement with employees, fostering a culture of open communication and mutual respect.
- Enhanced team productivity by developing and delivering comprehensive training programs for new hires and existing staff members.
- Maintained inventory for back-office supplies, computers and work-stations.
- Spearheaded initiatives to improve customer satisfaction rates by closely monitoring performance metrics and identifying areas for improvement.
- Organized office operations, leading daily activities and controlling correspondence.
- Managed invoices from vendors to assist accounting department in reducing annual expenses.
- Supervised processing of orders, order tracking and delivery of goods
- Scheduled and led regular meetings with staff to review progress and acknowledge achievements.
- Received purchase orders and processed invoices for payment.
- Assessed special reports, summarizing information and identifying trends to guide decision making.
Back Office Supervisor
Paymob Company
09.2021 - 02.2023
- Company Overview: Company Website: - https://www.paymob.com/en/
- Coordinated directly with banks to onboard merchants and address issues
- Investigated and resolved transaction failures via bank portals
- Coordinated Daily and Weekly Meetings with Agents
- Supervised a team of 12 agents, including 2 senior agents, and 10 junior agents
- Managed escalated merchant inquiries and issues beyond junior staff capabilities
- Created staff user accounts, assigned specific permissions, and provided credentials
- Troubleshot system issues affecting staff users or other departments
- Follow up with the development team regarding updates and issue reporting
- Monitored senior and junior agents' performance to ensure work proficiency
- Addressed transaction issues caused by outages or system bugs
- Executed high-criticality actions on the system as needed
- Participated in meetings with other departments for updates and discussions
- Responded to senior and junior staff requests and resolved their issues
- Company Website: - https://www.paymob.com/en/
Senior Back Office
Paymob Company
01.2020 - 09.2021
- Company Overview: Company Website: - https://www.paymob.com/en/
- Managed and resolved internal and external issues and requests through the Freshdesk portal
- Coordinated daily tasks with all departments using the Django system
- Onboarded merchants live with all available methods on the Django system
- Resolved merchant account issues, including account activation and detail changes
- Verified transaction failure reasons and provided full clarifications
- Handled merchant inquiries and issues related to integration methods
- Managed merchant transactions and transfers, addressing related issues and inquiries
- Company Website: - https://www.paymob.com/en/
Online Operations Coordinator
Select E-commerce Company
01.2019 - 01.2020
- Company Overview: Company Website: https://select-mob.com
- Followed up on sales orders on the company website
- Coordinated with the store and other branches to ensure product availability
- Communicated with shipping companies to facilitate order deliveries
- Supported the Sales Manager and Marketing Team in various tasks
- Handled sales-related phone calls and emails
- Utilized social media and blogging for marketing purposes
- Maintained professional communication with clients
- Managed the marketing database of clients and contacts
- Company Website: https://select-mob.com
Website Coordinator
2B E-commerce Company
07.2017 - 07.2018
- Company Overview: Company Website: https://2b.com.eg/ar
- Followed up on sales orders on the company website
- Coordinated with the store and other branches to ensure product availability
- Communicated with shipping companies to facilitate order deliveries
- Utilized social media and blogging for marketing purposes
- Maintained professional communication with clients
- Company Website: https://2b.com.eg/ar
Education
Faculty of Management Information Systems -
Thebes Academy
01.2013 - 01.2017
Skills
Excellent communication and personal skills
Social Media
Creativity
Ability to Multi-task
Leadership Skills
Problem-Solving ability
Extra-Curricular Activities
Volunteering for Fay team Participated in many English Club conversations
Militaryservice
exemption
Personal Information
- Date of Birth: 12/12/95
- Marital Status: Single
Timeline
Back-office Manager
Paymob Company
02.2023 - Current
Back Office Supervisor
Paymob Company
09.2021 - 02.2023
Senior Back Office
Paymob Company
01.2020 - 09.2021
Online Operations Coordinator
Select E-commerce Company
01.2019 - 01.2020
Website Coordinator
2B E-commerce Company
07.2017 - 07.2018
Faculty of Management Information Systems -
Thebes Academy
01.2013 - 01.2017
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