MOHAMED BELAL
Back-Office Manager
Cairo
Summary
Results-driven Back-Office Manager with extensive experience in administration, team leadership, and process optimization within multinational environments. Adept at system enhancement, transaction reconciliation, and KPI development, with a strong ability to lead cross-functional teams and drive operational efficiency. Seeking a challenging role to leverage expertise in back-office management, financial operations, and team supervision to contribute to organizational success.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Back-Office Manager
Paymob Company
02.2023 - Current
- Defined OKRs and monitored KPIs to align team performance with organizational goals
- Supervised a team of 22 agents, including 2 team leaders, 4 senior agents, and 16 junior agents
- Managed transaction reconciliation with banks to ensure accuracy and compliance
- Collaborated with product and technical teams to enhance system functionalities
- Led operations across local and international markets
Back-Office Supervisor
Paymob Company
09.2021 - 02.2023
- Coordinated directly with banks for merchant onboarding and issue resolution
- Investigated and resolved transaction failures via bank portals
- Supervised a team of 12 agents, including 2 senior agents and 10 junior agents
- Managed escalated merchant inquiries beyond junior staff capabilities
- Created user accounts, assigned permissions, and provided credentials
Senior Back-Office Specialist
Paymob Company
01.2020 - 09.2021
- Managed and resolved internal and external requests via Freshdesk
- Coordinated daily tasks across departments using Django System
- Handled merchant transactions, integration issues, and account activations
Online Operations Coordinator
Select E-commerce Company
01.2019 - 01.2020
- Managed sales orders, ensured product availability, and coordinated deliveries
- Assisted the Sales & Marketing Team in campaign execution and customer engagement
Website Coordinator
2B E-commerce Company
07.2017 - 07.2018
- Monitored sales performance on the website and facilitated order processing
- Managed client communication and utilized social media for marketing
Education
Bachelor's Degree - Management Information Systems
Thebes Academy
01-2017
MCSD - Microsoft Certified Solutions Developer
CLS Learning Solutions
Skills
- Excel
- Word
- PowerPoint
- Freshdesk
- Django
- Reporting
- Leadership
- Team Management
- Problem-solving
- Financial Operations
- Merchant Onboarding
- Banking Coordination
- Communication
- Interpersonal Skills
Certifications Courses
MCSD (Microsoft Certified Solutions Developer), CLS Learning Solutions
Timeline
Back-Office Manager
Paymob Company
02.2023 - Current
Back-Office Supervisor
Paymob Company
09.2021 - 02.2023
Senior Back-Office Specialist
Paymob Company
01.2020 - 09.2021
Online Operations Coordinator
Select E-commerce Company
01.2019 - 01.2020
Website Coordinator
2B E-commerce Company
07.2017 - 07.2018
Bachelor's Degree - Management Information Systems
Thebes Academy
MCSD - Microsoft Certified Solutions Developer
CLS Learning Solutions
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