Mohamed Dorgham
Operation manager
Portsaid
Summary
Operations Manager and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Operations Manager
Paradise Island
06.2022 - 11.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Reported issues to higher management with great detail.
Receptionist
Paradise Island
Hurghada, Red Sea
11.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
Personal Trainer
Station gym
Port Said, Port Said
01.2017 - 11.2021
- Customized workout routines for 30 individual clients based on their fitness goals and needs.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
Education
Bachelor of Commerce -
Sadat Academy For Management Sciences
Port Said, PTS 01.2011 - 01.2015
Skills
Quick learner and flexible
Coaching
Group fitness
Problem solving
Cooperating with colleagues to improve work
Teamwork
Organizational skills
Diet plans
Good verbal, written and relation management skills
Certification
ISSA Certified fitness trainer
Personal Information
Date of Birth: 11/15/1993
Languages
Arabic
English
Timeline
Operations Manager
Paradise Island
06.2022 - 11.2024
Receptionist
Paradise Island
11.2021 - 05.2022
Personal Trainer
Station gym
01.2017 - 11.2021
Bachelor of Commerce -
Sadat Academy For Management Sciences
01.2011 - 01.2015
ISSA Certified fitness trainer
First-Aid and CPR
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