MOHAMED EL-MENSHAWY
MECHANICAL ENGINEER
Cairo
Summary
Dedicated individual with knowledge in the field of engineering, currently seeking to enhance knowledge in the analysis field, by learning new tools and technologies in an organization where hard work and excellence is appreciated.
Overview
10
10
years of professional experience
Work History
Log Analyst
GoWell
01.2023 - Current
- Very good knowledge of various tools analysis such as (ePDT/MTD/MFC) tools.
- Facilitated onboarding training session for new employees.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Service Advisor
Mansco Peugeot-Peugeot
06.2022 - 01.2023
- Responsible for workshop working to capacity
- Handles customer complaints
- The Service Advisor endeavors to provide the best possible quality of service which ultimately will serve to bring in new customers
- Responsible for keeping appointments and deadlines
- Responsible for securing regular customer relations
- Responsible for Communication between Reception, Parts Department, Workshop and customers
- Responsible for organizing customer reception and flow of work
- Responsible of all his working materials
- Responsible for the workshop's image
- Responsible for the workshop's parts turnover
- Responsible for his Team in case of Team Leader absence
- Responsible to promote parts & accessories sales
- To follow up with warranty department customer warranty/goodwill
- The Service Advisor ensures responsibilities of the Service Reception are carried out according to the official service guidelines
Service Advisor
Al-Mansour Automotive Egypt-(Opel-Chevrolet)
09.2021 - 06.2022
- Full respect of company 6 steps standards (from welcoming to hand over of the customer car)
- Upsell the workshop offers in terms of service, parts and accessories
- Ensure chief technicians are following quality control policy and procedures
- Advise customers about necessary service for routine maintenance
- Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test
- Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs
- Prepare a repair order showing time, cost, and labor estimates for service
- Write a brief description of the problem on the repair order to help the mechanic locate the problem
- Ensure job controllers are feeding correct/proper operation number
- Maintain a high level of self-hygiene and respect company uniform
- Respect strictly discount policy based on company policy
- Ensure that repair estimates are reasonable and based on company policy and standards and ensure that repairs are carried out within promised delivery time and estimated cost and monitor closely the vehicles repairing
- Handle customer's queries and complaints promptly and effectively
Pre-sales Technical Engineer
ACT - Arabian Company For Trading
10.2020 - 09.2021
- Develop project scopes and identify key issues or concerns to projects up front before projects quoted
- Assist sales, and provide technical guidance to all sales staff when needed
- Responsible of identifying and researching new products and technical offerings
- Respond to requests for Information (RFI) or proposal (RFP), both written and in presentation form
- Understand client business process needs and conceptualize which needs can be satisfied
- Collaborate with and provide input and feedback to the sales team
- Provide technical support and consultation to account executives
Intern
Al-Mansour Automotive
07.2017 - 08.2017
- On the job training in the workshop during which technical drawbacks were investigated to work out a resolution
- Team building skills among the technicians in the workshop, on the other hand, handling customer requests
Intern
CAIRO South Power Station
07.2016 - 08.2016
- Operation and maintenance of Steam power plant, Gas power plant, Combined cycle power plant
- Acquaintance with boilers, turbines, generators
- Acquaintance with the station administration system
Intern
Mercedes Benz (GAS)
06.2015 - 07.2015
- Automotive power train technology
- Automotive engine mechanics
- Automotive chassis technology
- On the job training
Education
Bachelor of Science - Mechanical Engineering
Higher Technological Institute
10th Of Ramadan 04.2001 -
Skills
MS Excel
Documentation and reporting
Report preparation
Excel proficiency
Personal Information
- Date of Birth: 08/09/95
- Nationality: Egyptian
Military status
Completed
Timeline
Log Analyst
GoWell
01.2023 - Current
Service Advisor
Mansco Peugeot-Peugeot
06.2022 - 01.2023
Service Advisor
Al-Mansour Automotive Egypt-(Opel-Chevrolet)
09.2021 - 06.2022
Pre-sales Technical Engineer
ACT - Arabian Company For Trading
10.2020 - 09.2021
Intern
Al-Mansour Automotive
07.2017 - 08.2017
Intern
CAIRO South Power Station
07.2016 - 08.2016
Intern
Mercedes Benz (GAS)
06.2015 - 07.2015
Bachelor of Science - Mechanical Engineering
Higher Technological Institute
04.2001 -
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