Mohamed El-Sayed Nawar

• Handled marketing and sales strategy for L'Oréal is most luxurious production line, Kerastase TM
• Plan, execute, and optimize marketing campaigns from start to finish for Kerastase TM
• Maintain brand consistency and integrity across all marketing collateral, ensuring adherence to brand guidelines and messaging standards
• Responsible for product distribution to various institutions and staff training for Kerastase TM products
• Conduct market research, competitor analysis, and customer insights to identify market trends, customer preferences, and opportunities for growth, informing marketing strategies and decision-making
• Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
• Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
• Developed complete business plans and operational strategies for new and existing business.
• Increased client satisfaction by implementing tailored solutions for their unique business needs.
• Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
• Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
• Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
• Identified growth opportunities for clients by conducting thorough financial and risk assessments.
• Mentored junior consultants, fostering professional development and sharing industry expertise.
• Developed business strategies by conducting comprehensive market research and competitor analysis.
• Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
• Collaborated with cross-functional teams to ensure seamless execution of complex projects while meeting all stakeholders'' expectations.
• Developed comprehensive business strategies for clients, leading to improved market positioning.
• Built strong relationships with 85 clients by consistently delivering actionable insights.
• Guided clients through change management processes, minimizing disruptions to business operations.
• Educated staff on organizational mission and goals to help employees achieve success.

• Collaborate cross-functionally and build strong relationships with internal teams, external agencies, and critical stakeholders
• Handled suppliers who provided giveaways for corporate accounts
• Develop comprehensive marketing plans aligned with stakeholders' organizational goals and market trends
• Handled large corporate loyalty programs and attraction plans
• Handled all vendors, event planners and stakeholders' communication, such as sales, operations, IT, network, and finance, to facilitate best results based on customer requests
• Build and strengthen brands through consistent messaging, creative campaigns, and positioning
• Ensured smooth migration for all large corporates from Telecom Egypt to WE, maintaining same specific tailored service in even better quality
• Track and analyze marketing performance metrics, generate reports, and provide actionable insights to optimize marketing campaigns, improve conversion rates, and drive continuous improvement
• Directed and coordinated activities of 18 projects by delegating 5 subordinates.
• Smoothly oversaw team to achieve over 20% of performance targets with 90% accuracy rate.
• Established strong working relationships with external partners to facilitate effective collaboration and knowledge sharing among different agencies or organizations involved in targeting missions.
• Leveraged advanced analytical techniques to identify patterns and trends within large datasets, leading to more accurate predictions about future events or behaviors.
• Streamlined workflows for improved efficiency within the team, implementing new software tools and technologies.
• Identified critical gaps in available information, utilizing open source intelligence resources to fill these voids as needed.
• Developed custom tools and scripts to automate routine tasks, freeing up valuable time for more in-depth analysis.
• Enhanced targeting accuracy by conducting in-depth research and analysis of complex data sets.
• Contributed valuable insights during strategy development sessions through rigorous research efforts that informed decision-making processes regarding targets selection or engagement planning.
• Evaluated emerging technologies to determine potential applications within the field of targeting analysis.
• Optimized resource allocation by prioritizing tasks based on risk assessment factors such as threat level or target significance.
• Enhanced analytical accuracy by developing and implementing sophisticated targeting algorithms.
• Led development of comprehensive training program, significantly reducing onboarding time for new analysts.
• Improved team collaboration with introduction of streamlined communication protocols.

• Manage portfolio of accounts to achieve long-term success
• Develop positive relationships with clients
• Act as point of contact and handle customers' individual needs
• Generate new business using existing and potential customer networks
• Resolve conflicts and provide solutions to customers promptly
• Supervise account representatives to ensure sales increase
• Report on status of accounts and transactions
• Set and track sales account targets aligned with company objectives
• Monitor sales metrics (e.g., quarterly sales results and annual forecasts)
• Suggest actions to improve sales performance and identify opportunities for growth

• Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts
• Coordinating job posts on recruitment websites and social network pages as well as maintaining applicant-tracking database
• Arrange and schedule interviews with the applicants and line managers
• Archiving applications, resumes and scheduling Interviews with candidates
• Arranging and tracking follow up daily attendance transaction
• Handle payroll process including (overtime calculation, sick leaves, vacations, loans, penalties)
• Reviewed human resources paperwork for accuracy and completeness.
• Managed employee relations issues with tact, conducting investigations and providing guidance to managers for resolution.
• Devised hiring and recruitment policies for 93-employee company.

Advise customers about their telecom needs and make sure satisfied

• Provide customers with personalized, honest relationship
• As in-store technical advisor
• Coached customers to help them appropriate new uses of telecom products sold by Orange
• Configure products to suit customers' individual needs (activating cards, adjusting PC settings) or make sure can use their product as soon as leave shop
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Mentored new employees, sharing best practices for efficient task completion and excellent customer care.
• Improved customer retention rates by proactively identifying potential issues and offering solutions.

• Resolve calls efficiently and effectively
• Work as part of team to ensure always offering world-class Customer Service
• Communicate positively with all involved parties to facilitate customer's reception of expected distinguished service
• Meet service level in handling all transactions measured through productivity reports
• Participated in interactive training programs to expand knowledge of company products and policies.
• Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
• Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
• Supported sales efforts by providing accurate information about products or services that matched customer needs.