MOHAMED ELABD
Fraud Investigator,MSc
Cairo
Summary
Trustworthy Fraud Investigator touting 5 years of extensive international expertise developing problem solving methodologies that work. Successful at reviewing suspicious activities and uncovering fraud. Experienced in meticulously and methodically assessing merchant portfolio batches each day. Excellent reporting and documentation skills. Delivering superior execution and ensuring maximum returns on the latter areas requires effective communication and organizational skills, business acumen, project management, as well as resource management.
Overview
4
4
Languages
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Fraud Investigator
Passport.io
Sofia, Bulgaria
10.2020 - 03.2021
- Freelance Position Supporting Paymentwall,Terminal 3 and Fasterpay projects.
- Review and analyze internal and external fraud alerts and escalations for suspicious or fraudulent activity in order to prevent chargebacks and losses from occurring.
- Analyze chargebacks caused by fraudulent transactions not being flagged by the risk system or approved by the risk agents.
- Check the results and provide feedback on the risk and fraud analysis done by the team in Manila.
- Create new process flows as Police Requests.
- Analyze chargeback stats and minimize chargebacks caused by the risk system flagging legitimate transactions.
- Monitor various fraud detection and suspicious activity reports and queues to identify potential risk and/or losses.
- Investigate customer information and activity suspected of being related to fraud. Monitor and identify patterns of fraudulent activity.
- Adjust settings for risk algorithms based on the merchant and business model of the merchant.
- Evaluate the effectiveness of fraud detection algorithms and work on solutions to improve them. Coordinate with Merchant Risk, Risk Processing, Chargebacks, Risk Engineering teams.
Risk & Fraud Analyst
Noon
Dubai, United Arab Emirates
02.2017 - 02.2020
- Monitor our automated fraud screening application.
- Assist in maintaining basic e-commerce duties including
chargeback handling and review. - Compliance monitoring - ongoing measuring of the state of
compliance across the organization: developing a "windows on risk"
and sharing with the management team for tracking and correction. - Perform manual fraud review in order to detect fraudulent
transactions. - Handle and report fraud cases from start to finish.
- Review queued transactions and independently determine if the
reviewed transactions are fraudulent or legitimate. - Conduct extensive research to validate purchases.
- Conduct follow-up research on fraudulent transactions.
- Understanding of daily dispute and chargeback handling process
across Payment providers.
ITunes Fraud Prevention Specialist
Apple Inc
Dubai, United Arab Emirates
04.2016 - 02.2017
- Apple certified for iOS devices.
- Review and analyse simple blocked Card Not Present orders to detect fraudulent activity and determine appropriate next steps.
- Booking genius bar appointments in Apple Retail Stores.
Resolve chargeback disputes. - Take ownership of cases when it comes to iTunes fraud cases.
Cancel fraudulent orders. - Serve as a point of contact between customers, credit card
companies,banks and shipping carriers.
Billing Advisor
Vodafone UK
Cardiff, United Kingdom
05.2015 - 04.2016
- Billing and charging department.
- Provide solutions to any relative problems of clients.
- Manage the status of accounts and balances and identify
inconsistencies. - Reactivating suspended lines.
- Refer customers to debt collections agencies.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Sales Associate/ Assistant Store Manager
Blakemore Retail
Cardiss, United Kingdom
10.2013 - 04.2015
- Acting as Store Manager,
- Administer and maintain log for inventory miscellaneous administration tasks.
- Photocopy and print payslips when needed.
- Adherence to cash and stock control policies, ensuring and assisting
others to do the same. - Use relevant processes and policies to control the Security of people,stock and cash.
- Analysed and properly processed product returns,
- Assisting customers with finding alternative merchandise to meet
needs. - Track stock using company inventory management software.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Education
Master of Science - Finance & Information Management
Cardiff Metropolitan University
Cardiff 10.2013 - 04.2015
Bachelor of Science - Business Administration
Arab Academy For Science, Technology & Maritime Tr
Egypt 09.2009 - 06.2012
Skills
Fraud detection
Fraud Control
Data Analysis
Risk Management
Chargeback Disputes
Procedure review
Written Communication
Timeline
Fraud Investigator
Passport.io
10.2020 - 03.2021
Risk & Fraud Analyst
Noon
02.2017 - 02.2020
ITunes Fraud Prevention Specialist
Apple Inc
04.2016 - 02.2017
Billing Advisor
Vodafone UK
05.2015 - 04.2016
Sales Associate/ Assistant Store Manager
Blakemore Retail
10.2013 - 04.2015
Master of Science - Finance & Information Management
Cardiff Metropolitan University
10.2013 - 04.2015
Bachelor of Science - Business Administration
Arab Academy For Science, Technology & Maritime Tr
09.2009 - 06.2012