Mohamed El Badry
Mobility Technical Support
Cairo
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Mobility Technical Support
Sutherlandglobal
05.2023 - Current
- Assist customers with software issues alongside network Issues.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
Content Management Specialist
Talabt
12.2019 - 02.2023
- Reviewing the restaurant legal documents.
- Creating the content of the restaurant or hyper market or pharmacy (menus, coupons and promotions).
- Uploading the photos of the contents
- Creating restaurant profile, working hours and delivery details.
- Delegate quality reviewer as a task from my team leader.
- Delegate team leader for 3 months on temporary bases.
- Generated and maintained style guides to encourage consistent quality of content.
IT Specialist
Sigma Tax Pro
08.2018 - 10.2019
- Registration of the accounts after validation of the required documents.
- Assisting the tax preparers with the installation and the updates of their software.
- Assisting the tax preparers with tax preparation forms and issue they face while they try to submit the returns to the IRS.
- Assisting the tax preparers with the best software they will need for their type of business depending on their needs.
- Providing bank acknowledgments knowledge to our tax preparers for the best outcome for their tax season.
- Demonstration of the software and giving a walkthrough for the Tax preparer so he can start the season with all the tools he needs.
- Printers, scanners & networks support for the Tax preparers offices.
Email and Chat Executive
Etisalat UAE
06.2017 - 08.2018
- Handling Home Services & Mobile Services for UAE residents through chat, E-Mail & Calls.
- Handling Technical reports for the team on the floor regarding any issues with the System or Applications.
- Assisting the customers with any inquiry regarding the services, charges or getting a new connection for Mobile or home devices.
- Assisting the customers with home services or mobile technical issues.
- Checking bank statements in case the payment didn't go through to make the proper adjustments or refund.
- Operations support which includes supporting the agents on the floor with information and process to apply it to deliver the best quality and customer experience.
- Training support which means supporting the trainees and guide them on how to use the applications to operate later on so they can be ready to get certified and join the operations team.
Customer Care Representative
Vodafone Egypt
03.2016 - 05.2017
- Supporting all customers segments.
- Handling customers inquiries regarding the service & our new offers as well the new phones reservation.
- Became team Leader assistant for 1 month responsible about the team figures and Kpi's achieved 2nd team on the floor.
- Reporting Complaints regarding (network - connection - billing issues - feedback about the service - Technical Issues)
- Responded to customer needs through competent customer service and prompt problem-solving.
Email and Chat Executive
Vodafone UK
02.2015 - 03.2016
- Keep the customer satisfaction at the best image.
- Handling new acquisition customers.
- Joined the Activation team which includes doing bank checks, Accounts eligibility, Fraud cases & Creating new accounts and making complete order to be delivered to the customer as per his online request for 5 months.
- Joined the retail support which includes dealing with our representative in the store of Vodafone in UK to make the proper arrangements for the customer to port from Vodafone UK to Talk Mobile for 1 month.
- Became acquisition team manager which includes that I manage the team under me for the orders and making reports with the productivity and numbers achieved and report back to our team in UK for 3 months.
Retail Sales Representative
Vodafone Egypt
12.2013 - 12.2014
- Increased sales by offering advice on purchases and promoting additional products.
- Completing the target with each individual aspect.
- Handling complaints regarding any customer issue and find the way to resolve it and apply customer satisfaction.
- Joined the Store Training team which includes to give the updates of the company regarding the retail department to the agents for 2 months.
- Joined the store archiving team which includes the responsibility of archiving the (contracts, checks, and credit card reports) to our archiving team in 6 October Location correctly with the dates updated for 3 months.
- Joined the store inventory team which includes keeping the store inventory up to date with the latest products and with enough quantity of the devices and various number of lines to be able to meet the customer need and as well be enough for the customers flow at the store for 4 months.
- Won the 1st place with my store team in the retail region contest.
Assistant Managing Director
Emdad Supportive Services
03.2012 - 09.2013
- Managing Daily reports for the office from our sites.
- Making reports for the attendance & overtime bounce.
- Creating new presentations for our projects and accomplishments.
- Getting the best deals for the parts needed for our units.
- Managing the office operations.
Education
Bachelor of Business Administration - Accounting
Modern Academy Maadi
Cairo 04.2001 -
High School Diploma -
Ibrahimia Military High School
Cairo 04.2001 -
Skills
Technical Support
Microsoft Office
SEO
Content management systems
Photography
Customer Care Excellence
Adobe Suite (Ps - Ai - ID)
Timeline
Mobility Technical Support
Sutherlandglobal
05.2023 - Current
Content Management Specialist
Talabt
12.2019 - 02.2023
IT Specialist
Sigma Tax Pro
08.2018 - 10.2019
Email and Chat Executive
Etisalat UAE
06.2017 - 08.2018
Customer Care Representative
Vodafone Egypt
03.2016 - 05.2017
Email and Chat Executive
Vodafone UK
02.2015 - 03.2016
Retail Sales Representative
Vodafone Egypt
12.2013 - 12.2014
Assistant Managing Director
Emdad Supportive Services
03.2012 - 09.2013
Bachelor of Business Administration - Accounting
Modern Academy Maadi
04.2001 -
High School Diploma -
Ibrahimia Military High School
04.2001 -