Mohamed Elbatal
Elmahalla
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Technical Support supervisor
Elbatal electronics
07.2018 - Current
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Trained employees on additional job positions to maintain coverage of roles.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of team work.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Configured, maintained, and monitored computer systems for optimal performance.
TV Specialist
Multinational forces and observers
01.2016 - 03.2018
- Install and maintain VHF radios in force remote sites and force vehicles.
- Maintain and configure force TV station and install new force members TV units.
- Install and maintain satallite tracking system for force vehicles.
- Ensure store spare parts for all telecom , TV equipment’s and order when needed.
- Investigate and identify root cause of incident through analyzing problems and perform prober troubleshooting.
Electrical and Instrument Engineer
Petromaint
07.2005 - 01.2016
- As a project engineer responsible for installation of all electrical , instrument and communication equipments with vendors for inshore plant and offshore platforms.
- Ensure Contractor and sub-contractor perform the work as agreed scope of work.
- · Ensure assigned scope of work is carried out in time and accordance with specification and quality requirement.
- · Agree daily progress report and time sheets.
- · Ensure commissioning ,test ,calibration and loop check activities are fully considered and done in time and in accordance to company standards.
- · Review contractor and designer documents,ensure that it as company standards and ensure that materials quantities .
- · Interface and regularly meet with client and vendor representatives ,participate in all internal staff meeting, ensure the progress of projects in accordance to schedule.
Communications Specialist
Multinational forces and observers
09.1999 - 01.2005
- Install and maintain VHF radios in force vehicles and remote sites.
- Maintain VHF repeaters .
- Install and terminate fiber optic cables as required in two camps
- Install and maintain PABX telephone handsets .
- Install and maintain HF radios in force vehicles and remote sites.
PC /LAN Technical Support Engineer
PC group
11.1998 - 09.1999
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Install and maintain LAN equipments in order to connect a group of PCs together.
Education
Bachelor of Science - Communication
Faculity of Electronic Engineering
Menouf08-1998
Skills
- Maintenance and repair
- Emergency Response
- Root Cause Analysis
- System installations
- Teamwork and Collaboration
Certification
- Cisco certified network professional ,CCNP 350-401
This certificate covers the following:
1- Network architecture
2- Network security
3-Network assurance
4-Network automation
5-Network infrastructure
6-Network virtualization
Timeline
Technical Support supervisor
Elbatal electronics
07.2018 - Current
TV Specialist
Multinational forces and observers
01.2016 - 03.2018
Electrical and Instrument Engineer
Petromaint
07.2005 - 01.2016
Communications Specialist
Multinational forces and observers
09.1999 - 01.2005
PC /LAN Technical Support Engineer
PC group
11.1998 - 09.1999
Bachelor of Science - Communication
Faculity of Electronic Engineering
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