Archery International Level
Mohamed El-Garf
Human Focused On Building & Leading Teams That Helps Customers Managing Digital Risks Successfully
Cairo
Summary
Experienced technology leader with a proven track record of success in services operations, project management, and customer success. Demonstrated leadership in various regions and GEOs, consistently delivering exceptional results. Skilled in driving strategic initiatives, optimizing processes, and fostering cross-functional collaboration to achieve organizational goals. Adept at identifying and capitalizing on emerging opportunities to drive business growth and enhance customer satisfaction.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Africa Territory Manager & Egypt COE Lead
NetWitness
05.2023 - Current
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Optimized sales pipeline in Africa from 1M and through diligent follow-ups on leads, resulting in higher Pipeline of 15M in 18 months and a conversion rate across the territory of 35%
- Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Attended trade shows and industry events to promote company products and services.
- Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
- Conducted comprehensive market analysis to identify potential business opportunities, leading to a more focused sales approach.
- Researched competitor activity and used findings to develop sales growth strategies.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Provided insightful feedback on market trends and competitor activities that informed strategic planning decisions at an organizational level.
Sr. Manager Global Customer Success & EMEA PMO Teams
RSA Security
Egypt
01.2021 - 04.2023
- Build, Hire, Onboard Global customer success team covering top100 NetWitness customers for AMER, EMEA & APJ with the aim of making customers successful in their journey while managing digital risk & increasing Annual Recurring Revenue (ARR) & Customer Net Promoter Scores (CNPS) while insuring fast customer time to value and fast product adoption.
- Leading EMEA Project Management team across full PMO cycle from Assignments, Kickoff, Project progress, Escalation & Closure.
- Leading EMEA Professional Service Operations team responsible for scoping, deal validation, booking services deals while supporting services sales team achieving that in a timely manner
- Plan & Execute RSA BU separation plan for ( PS ops, PMO & CSM)
Global Services Business Operations Manager
RSA Security
Egypt
03.2019 - 01.2021
- Initiate the business case to open the GS Operations team to support Global Services Sales teams on Pre-sales & Post-sales activities:
- Pre-sales by supporting EMEA Services Sales team on day-to-day service requests and scope of work creation and approvals aside of services quotations and deals bookings
- Post-sales by supporting resources assignments upon project creation and assist different practices on Ad-hoc reporting, forecasting, Onboarding & subcontractor management
- Hire, Onboard & Manage the team while supporting RSA 4 Business unites RSA, NetWitness, Archer & Outseer
Sr. Advisor Services Project/Prog Manager
RSA Security
Egypt
10.2017 - 03.2019
- Manage RSA security solutions and services delivery projects across Europe, Middle East and Africa across different sectors: Public sector, Financial, Telecom and Oil &Gas
- Deliver various RSA products and services including: Advanced IAM, SOC, GRC, and Security consulting projects while maintaining Scope, Schedule and Budget with high margins
- Build strong stakeholders’ relationship with Internal & External advocates engaged on running projects
- Supporting field Sales with upselling & cross selling opportunities before/within project closures
- Mentored junior advisors, fostering professional development and enhancing overall team performance.
Project Manager/Engagement Manager
RSA Security
11.2013 - 03.2017
- Responsible for multiple concurrent parallel engagements across EMEA region, focused on the Middle East and Africa
- Projects include implementation of Identity Access Management, SIEM, NDR, EDR , Web Thread Detection, Adaptive authentication, and Advance Cyber Difference Consulting projects
- Lead and Close projects with great customer satisfaction, including Banking, Central Government, Mobile Telecoms, Oil and Gas
Co-Founder/CEO
Archery Hub For Sports Management
01.2018 - Current
- Started with Archery as the first sport, build a strong team of Archery Coaches to spread the Archery knowledge across Cairo, build Archery Ranges and developed classes for all ages and levels across 4 sports clubs and more until date
- Added Paddle Tennis Academy to the company portfolio in 2020
Project Manager
Teradata
03.2013 - 11.2013
- Leading Big Data Analytics projects for META Region and helping customers build their advance data analytics platform
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Drive team success through shared vision and recognition of quality performance
Sales Expert
Share Technologies - Symantec Partner
03.2012 - 03.2013
- Educated customers about product features and benefits to aid in selecting best options for each Customer's needs
- Created and implemented sales strategies to successfully meet company targets
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
Young Ranger Program Graduate
Microsoft
Egypt
11.2011 - 03.2012
- Intensive six months internship program through which fresh graduates master the steps of the technical & sales career
- Learned how to work on customer solution briefings and demonstrations, hold architecture design sessions, build proof of concept projects, and provide ROI studies, which helps enterprises achieve more with less effort and in less time within a minimized IT budget
Education
Master of Project Management - Innovation & Entrepreneurship
Nantes University
France 07.2012 - 07.2013
Bachelor of Business Information Systems - Information Technology
French University
Egypt 09.2007 - 09.2011
High School Diploma -
Frere Bab Ellook
Egypt 09.2006 - 09.2007
Skills
- Consultative Sales
- Startegic Planning
- Change Management
- Project Management
- Customer Success Management
- Professional Services Operations
Certification
MEDDPICC Master Class
Accomplishments
- NetWitness Global Customer Success Team 2021
- RSA EMEA PMO Rebuild 2020
- RSA CEO Award level 3 for Global Process Improvement & Optimization
- RSA Global PS Operations team 2019
- EMEA Project Delivery Methodology 2017
Interests
Advanced Scuba Diver
Timeline
MEDDPICC Master Class
05-2024
Africa Territory Manager & Egypt COE Lead
NetWitness
05.2023 - Current
Customer Success Manager Certified Professional Level 1, 2 & CSM
11-2021
Sr. Manager Global Customer Success & EMEA PMO Teams
RSA Security
01.2021 - 04.2023
Global Services Business Operations Manager
RSA Security
03.2019 - 01.2021
Co-Founder/CEO
Archery Hub For Sports Management
01.2018 - Current
Agile Project Management
11-2017
Sr. Advisor Services Project/Prog Manager
RSA Security
10.2017 - 03.2019
ITIL Foundation
11-2013
ISM
11-2013
Project Manager/Engagement Manager
RSA Security
11.2013 - 03.2017
Project Manager
Teradata
03.2013 - 11.2013
Master of Project Management - Innovation & Entrepreneurship
Nantes University
07.2012 - 07.2013
Sales Expert
Share Technologies - Symantec Partner
03.2012 - 03.2013
Young Ranger Program Graduate
Microsoft
11.2011 - 03.2012
Bachelor of Business Information Systems - Information Technology
French University
09.2007 - 09.2011
High School Diploma -
Frere Bab Ellook
09.2006 - 09.2007
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