Mohamed Elkholy
Alexandria
Summary
Highly adaptable and results-driven professional with a strong foundation in interpersonal skills, flexibility, and customer service excellence. Demonstrates exceptional leadership abilities, effective documentation practices, and the capacity to handle high-pressure situations with composure. Proficient in map reading and stress management, contributing to seamless operations and enhanced team performance. Committed to leveraging expertise to deliver outstanding service and achieve organizational goals.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Driver Representative
Spotter Labs
Chicago, Illinois
2025.06 - Current
- Managed over 60 weekly calls to coordinate with drivers and ensure seamless experience.
- Coordinated logistics for timely transport of goods, ensuring compliance with safety regulations.
- Assisted in training new drivers on company policies and best practices for efficient operations.
- Monitored vehicle performance and reported maintenance needs to ensure optimal functionality.
- Collaborated with team members to streamline communication between drivers and management.
- Maintained accurate records of deliveries, enhancing transparency and accountability in operations.
- Participated in safety meetings to promote awareness of best practices and risk management.
Head Operator
DrugLift
New York City, New York
2024.03 - 2025.06
- Developed and maintained relationships with vendors and suppliers to ensure timely delivery of medicine.
- Supervised a team of warehouse staff to successfully resolve any major inventory issue within time.
- Collaborated with cross-functional teams to identify and resolve logistical issues.
- Developed and maintained a system for tracking and reconciling inventory discrepancies.
- Monitored orders and shipments to ensure timely delivery and accurate invoicing.
- Created and supervised over 110 delivery routes per day to meet client requirements.
Executor
Blu Mountain
Remote
2024.02 - 2024.09
- Automated digital marketing process for multiple clients using Hubspot.
- Improved database performance by developing automated documentation.
- Recorded and executed 90-120 tasks per month to increase clients' marketing capability.
Team Leader, Operations
Concentrix
Alexandria
2022.11 - 2024.05
- Successfully managed a team of up to 21 conductors to ensure safe and efficient operations.
- Coordinated with the team to solve billing, sales and logistics issues for customers.
- Acted as escalation point to resolve complaints and internal logistical complications.
- Developed and implemented process improvements that enhanced operational efficiency and reduced unnecessary delays.
- Trained and mentored new staff members, fostering a collaborative and productive team environment.
- Monitored team performance metrics to identify trends and areas for improvement in service delivery.
Customer Service Representative
Vodafone UK
Alexandria
2021.02 - 2022.10
- Solved technical software, hardware and billing queries on-the-spot.
- Provided customers with offers made by the company. Over 50 daily calls.
- Collaborated with other departments to ensure customer satisfaction.
- Acted as an escalation point for complex customer inquiries and complaints.
- Delivered exceptional customer support by resolving enquiries and complaints efficiently.
- Assisted in training new team members on company policies and customer service protocols.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Utilised CRM software to track interactions and improve customer engagement strategies.
Education
Bachelor of Financial and Administrative Sciences - Marketing & Accounting
Pharos University
Alexandria 2016.09 - 2020.09
Bachelor of Science in Business and Management - Marketing & Accounting
Technological University of Dublin
Dublin 2016.09 - 2020.09
Bachelor of International Business - International Business, Marketing, Finance, Accounting, Game Development
JAMK University
Jyväskylä, Finland 2018.02 - 2018.06
Skills
- Interpersonal Skills
- Flexibility & Adaptability
- Customer Service Excellence
- Leadership Skills
- Effective Documentation
- Stress handling
- Map reading
Certification
- Accounting & Bookkeeping Masterclass, Udemy
- HubSpot for small businesses - Fast track course, Udemy
- HubSpot Workflows & Reporting for Marketing Professionals, Udemy
- HubSpot Revenue Operations, HubSpot Academy
Languages
Arabic
Native
English
Native
Spanish
Intermediate
References
References available upon request
Affiliations
- Reading
- Collecting Props
- Fishing