MOHAMED ELKHOLY
Cairo,Egypt
Summary
Premier and Wealth Relationship Manager at HSBC Egypt with over ten years of progressive experience in personal banking and client relationship management. Specialized in engaging high-value Premier clients and delivering tailored financial and wealth solutions that address their individual goals and aspirations.
I am passionate about enhancing client satisfaction and loyalty by actively listening to their feedback and turning it into practical, impactful improvements. My dedication to excellence has been recognized through ranking #1 across the entire HSBC Egypt network in 2023 and receiving the prestigious Regional Circle of Excellence award.
Overview
2027
2027
years of professional experience
Work history
Premier and Wealth Relationship Manager
HSBC Bank Egypt S.A.E
2025.12 - Current
- Assisting in acquiring new premier clients and developing existing relationships.
- Supporting achievement of financial key performance indicators (KPIs) and revenue targets by managing a prospect pipeline.
- Conducting financial reviews to identify clients' short and long-term goals.
- Matching clients with appropriate investment insurance and banking products.
- Ensuring adherence to global regulatory frameworks during sales activities.
- Maintaining client relationship management (CRM) databases accurately.
Sales and Service Officer
HSBC BANK EGYPT S.A.E
2019.09 - 2025.12
- Facilitate understanding of customer needs and support HSBC in meeting WBP plans and metrics.
- Assist in identifying opportunities within personal banking and advance propositions to effectively meet customer needs.
- Ensure compliance with relevant group standards and regulatory organizations during implementation of WBP strategy in country.
Customer Service Executive
HSBC Data and Electronic Service (GSC)
2015.07 - 2019.08
- Assisting customers with requests and inquiries effectively.
- Managing escalated situations to resolve client issues while following company policies.
- Facilitating communication channels to enhance efficiency in addressing customer concerns.
Retail Sales Representative
ORANGE
- Assisting in selling orange products and facilitating collection of required documents.
- Resolving customer complaints and providing solutions.
- Boosting store reputation with excellent customer engagement.
Education
English Conversation Course -
British Council
Bachelor of Education - English Major
Al-Azhar University
Fighting of Financial Crime and Risk Assessment.
HSBC BANK ACADEMY
Skills
Analytical thinking
Exceptional interpersonal skills
Master at sales techniques
Creativity
Resilience
Familiarity with financial products
Value proposition development
Revenue growth strategies
Sales and results-focused
Retention boosting
Accomplishments
- I have been ranked as number ‘1’ SSO in 2023 for all HSBC Egypt sales and service officers network.
- I have won Regional circle of excellence for 2023.
- I have been awarded with multiple certificates for achieving the highest numbers within my role.
- I have been recognized for assisting in handling customer complaints effectively.
LANGUAGES
English: Fluent
Arabic: Native
French: Good
CONTACT
- +201117702291
- Mohammed.del90@gmail.com
- Cairo, Egypt
Timeline
Premier and Wealth Relationship Manager
HSBC Bank Egypt S.A.E
2025.12 - Current
Sales and Service Officer
HSBC BANK EGYPT S.A.E
2019.09 - 2025.12
Customer Service Executive
HSBC Data and Electronic Service (GSC)
2015.07 - 2019.08
Retail Sales Representative
ORANGE
English Conversation Course -
British Council
Bachelor of Education - English Major
Al-Azhar University
Fighting of Financial Crime and Risk Assessment.
HSBC BANK ACADEMY