Mohamed ELmaghrabi

• Delivered personalized customer service to over 50+ clients daily from diverse cultural backgrounds, achieving a 95% satisfaction rate.
• Communicated complex technical information clearly and professionally to non-technical customers, reducing repeat inquiries by 20%.
• Maintained composure under pressure while resolving 10+ urgent customer issues per shift, ensuring timely solutions.
• Coordinated with cross-functional teams (support, logistics, and sales) to ensure smooth service delivery, improving response time by 15%.
• Selected to train 10+ new colleagues, demonstrating leadership and public speaking skills, which enhanced team efficiency.

• Designed and delivered 40+ English lessons per month to multicultural student groups, improving average student performance by 25%

• Managed admissions for 100+ students annually, supervised 5+ staff members, and oversaw daily operations while maintaining a high service quality rating (above 90%).

• Strengthened communication and cultural sensitivity through daily interaction with 50+ clients, fostering long-term relationships and customer trust.

• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
• Collaborated with co-owner on strategic planning initiatives for long-term business success.

• Oversaw scheduling, budgeting, and coordination of 10+ staff members during one academic year, ensuring smooth operations.

• Handled customer relations with parents and 100+ students, achieving a 95% satisfaction rate within the year.

• Led 3 targeted marketing campaigns in a single year, boosting enrollment by 30% and building a reputation for service excellence.• Oversaw scheduling, budgeting, and staff coordination.

• Handled customer relations with parents and students in a professional manner.

• Led marketing campaigns that increased enrollment and built a reputation for service excellence.