- Proficient in handling complex customer issues and promoting positive experiences , Organized with team-oriented mentality and dedication to customer satisfaction, business goals & Service Level.
- Adaptable professional with 9 years of experience in customer service and customer relations , with proficiency in office equipment operations.
Handling customers' inquiries & claims through Mobile Banking & Whatsapp chat services , Reply to customers' cases received through Bank's official E-mail & Social Media Pages , Sending SMS & E-mail campaigns to customers through bank's official channels
Support Floor inquiries & follow up customers delayed cases
Answering customers inquiries about bank products & services , assigning requests & complaints
Answering customers inquiries about banking products , assigning customers' requests & complaints
Contacting Arab living abroad in Canada , Australia offering them TV boxes & Disney Land Trips
Trainee at New Maadi Branch
Trainee at Safeer Branch
Complaint resolution
undefinedSinging & Writing poems can Spread joy and affect listeners feelings positively