Mohamed El Sayed Abdel Razek
Cairo
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
26
26
years of professional experience
Work History
Technical Support Consultant
Teleperformance
Cairo
07.2024 - Current
- Collaborated with cross-functional teams to develop innovative solutions for complex technical problems.
- Consistently met performance targets with diligent attention to detail and effective time management skills.
- Reduced downtime, optimizing system functionality through regular maintenance and software updates.
- Documented all client interactions accurately in CRM system while maintaining strict confidentiality standards.
Seller Support Associate
Amazon Egypt
11.2021 - 12.2023
- Currently working as Seller Support Associate for Amazon MENA region.
Customer Support Agent
Consentrix Egypt
09.2019 - 01.2020
- Currently working as Customer Support Agent for Amazon UK and Ireland in the retail department for Amazon.
Customer Support Agent
Teleperformance Egypt
08.2018 - 01.2019
- Worked for 6 months as a Customer Support Agent.
Sales Travel Agent
Teleperformance Egypt
04.2017 - 04.2018
- Worked for one year as a Sales Agent in Project Expedia for Td Canada, OPM Sales Floor located in Cairo Egypt.
- Selling Expedia's Travel Products and also TICO certified.
Senior HR Manager
HosterZ Contact Center
02.2014 - 06.2016
- Recruitment and Selection.
- Skills Development.
- Performance Management.
Client Servicing Agent
Connect Experiential Marketing
01.2012 - 01.2014
- Working as Client servicing Agent.
- Helping in Creative Department.
Sales Manager
Infinnovate
01.2010 - 01.2012
- Sales Manager for Infinnovate.
- Importing tobacco from the United States of America and distributing it in our new brand of cafes called Wel3a, and others shisha smoking cafes and restaurants.
Restaurant Manager
Family Business
01.2005 - 01.2010
Assistant
Ibrahim Mostafa
01.2001 - 01.2004
- From office documentation, regarding the project 'Renewal of Federation of Egyptian Industries', to ideas and developing the federation, and the 15 working chambers, developing, the law, work system, building renewal.
- All to serve a better relation between the federation and the industry chambers.
- And serve a better environment for the employees.
Member in the Operation Department
Papyrus Travel Egypt
01.1999 - 01.2000
- Searching for developers and companies from abroad, closing deals, contacting and client services.
- Specified in external tourism.
Education
Guizera Language School
01.1996 - 01.2000
Bachelor Degree - Computer Science and Information System
6 October University
01.2000 - 01.2005
Bachelor Degree - Economics and Political Science
Bucharest University of Economic Studies
01.2005 - 01.2009
Life Coach diploma - undefined
University of Wisconsin-Madison
Communication Skills Course
American University in Cairo
Social Studies and Advertising Courses
American University in Cairo
Online Course - Psychology
Yale
United States Of America 04.2001 -
Skills
public speaking
quick thinking
nonverbal communication
body language
positive attitude
clarity and concision
friendliness
empathy
respect
confidence
open-mindedness
artistic
creative
imagination
leadership
good organisational skills
persuading
negotiating
diplomacy
courteous
editing skills
undefinedPersonal Information
- Date of Birth: 12/27/82
- Gender: Male
- Nationality: Egyptian
Timeline
Technical Support Consultant
Teleperformance
07.2024 - Current
Seller Support Associate
Amazon Egypt
11.2021 - 12.2023
Customer Support Agent
Consentrix Egypt
09.2019 - 01.2020
Customer Support Agent
Teleperformance Egypt
08.2018 - 01.2019
Sales Travel Agent
Teleperformance Egypt
04.2017 - 04.2018
Senior HR Manager
HosterZ Contact Center
02.2014 - 06.2016
Client Servicing Agent
Connect Experiential Marketing
01.2012 - 01.2014
Sales Manager
Infinnovate
01.2010 - 01.2012
Restaurant Manager
Family Business
01.2005 - 01.2010
Bachelor Degree - Economics and Political Science
Bucharest University of Economic Studies
01.2005 - 01.2009
Online Course - Psychology
Yale
04.2001 -
Assistant
Ibrahim Mostafa
01.2001 - 01.2004
Bachelor Degree - Computer Science and Information System
6 October University
01.2000 - 01.2005
Member in the Operation Department
Papyrus Travel Egypt
01.1999 - 01.2000
Guizera Language School
01.1996 - 01.2000
Life Coach diploma - undefined
University of Wisconsin-Madison
Communication Skills Course
American University in Cairo
Social Studies and Advertising Courses
American University in Cairo
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