Mohamed Elsayed Ali Hassan Mansour
Alexandria,ALX
Summary
Dynamic Deputy Manager at NATIONAL BANK OF EGYPT with a proven track record in operational efficiency and budget oversight. Expert in process improvement and team leadership, successfully reducing costs while enhancing performance. Adept at conflict resolution and employee training, fostering a collaborative environment that drives results and elevates customer satisfaction.
Organized Deputy Manager with strong leadership, customer service and sales expertise. Proficient in scheduling, merchandising, cash handling and inventory management. Trustworthy, reliable and always professional.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Deputy Manager
NATIONAL BANK OF EGYPT
Alexandria, Alexandria
10.2008 - Current
- Developed and implemented new procedures to improve efficiency of the organization.
- Prepared monthly progress reports detailing achievements against set targets.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Coordinated with other departments to ensure smooth functioning of activities.
- Provided necessary technical assistance and advice to subordinates when needed.
- Collaborated with vendors and suppliers to secure best deals on products and services purchased by the organization.
- Created processes for handling customer complaints effectively.
- Provided guidance and support to team members to help them achieve goals.
- Maintained records of all operational activities for future reference.
- Oversaw budgeting responsibilities, reducing costs and increasing margins.
- Worked closely with customers to understand needs and resolve diverse issues.
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Proposed or approved modifications to project plans.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
Real Estate Agent
Coldwel banker
Alexandria, Alexandria
07.2007 - 09.2008
- Provided guidance to clients throughout the entire buying or selling process.
- Responded promptly to client inquiries via phone or email.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Coordinated appointments to show homes to prospective buyers.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Researched current listings available in the area using multiple online resources.
- Maintained updated knowledge of local real estate markets.
- Ensured all transactions followed state laws regarding real estate practices.
- Created detailed property descriptions for use in marketing material.
- Attended industry events such as conventions and seminars.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Showed residential properties and explained features, value and benefits of available homes.
Education
Accounting
Faculty of Commerce - Alexandria University
Alexandria, Alexandria 07.2002 - 07.2006
Skills
- Operational efficiency
- Compliance monitoring
- Budget oversight
- Process improvement
- Technical support
- Sales analysis
- Customer relationship management
- Performance evaluation
- Conflict resolution
- Team leadership
- Effective communication
- Employee training
- Recruiting skills
- Sales and marketing
- Performance improvements
- Decision-making capacity
- Task delegation
- Staff management
- Verbal and written communication
- Team collaboration
- Marketing
- Workplace safety compliance
- Negotiation
- Time management
- Scheduling and planning
- Decision-making
- Rewards program oversight
- Reporting and documenting
- Employee engagement
- Team motivation
- Coaching and mentoring
- Money handling
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
Russian
Beginner (A1)
A1
Certification
PTE CORE
SCORE 78
Timeline
Deputy Manager
NATIONAL BANK OF EGYPT
10.2008 - Current
Real Estate Agent
Coldwel banker
07.2007 - 09.2008
Accounting
Faculty of Commerce - Alexandria University
07.2002 - 07.2006