Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Mohamed Elwagih

Public Relations Manager
6th of October City,GZ
Mohamed Elwagih

Summary

Knowledgeable marketing professional with 16 years in developing, implementing and managing public relations strategies and activities as well as Human resources management, and service delivery. Superb communication skills with talent in developing innovative public relations and marketing strategies.

The deep business understanding helped aligning human resources efforts with business activities. Has a 360 view of HR functions with extensive experience in learning and development, internal communications, human resources planning, performance management. In addition, assist with some more functions like Organizational design, recruitment, human resources information system acquisition and implementation.

Overview

17
years of professional experience
11
years of post-secondary education
2
Languages

Work History

Contact Financial Holding
Cairo

Public Relations Manager
05.2022 - Current

Job overview

  • Developing PR strategies and campaigns
  • Writing, developing, and reviewing press releases and keynote speeches
  • Building positive relationships with stakeholders and media
  • Responding to requests for information releases, press conferences media interviews for Contact as an entity or to its top officials
  • Writing press releases and other media communications to announce Contact’s latest corporate activities
  • Coordinate with peers from other partners to organize, communicate and publicize any corporate event(Joint venture, strategic partnership, major deal)
  • Monitor and maintain positive public relations image for Contact in press and other media mediums
  • Developing public relations communications plan to maintain favorable public views of organization's agenda and accomplishments
  • Advise management on favorable future communication directions
  • Monitor and participate in awards and distinguishing activities to make sure Contact stands out in eye of all stakeholders
  • Arrange and support any public relations activity with internal marketing SPOCs in subsidiaries
  • Collaborated with media to encourage company and product coverage and promote brand mission and values
  • Defined and achieved project and overall organizational vision, strategies and tactics

Contact Financial Holding
Cairo

Learning & Development Manager
01.2022 - 04.2022

Job overview

  • Prepare and implement annual training plans
  • Conduct training needs assessments (TNA)
  • Manage trainings provided internally and externally
  • Responsible for the annual Contact employee event to reach employee engagement ROI expected from the event
  • Manage internal communications
  • Managing the inhouse media production capabilities with a team of videography/photography and editing talents as a part of the employer branding function
  • Directed the end of year video we produce to premiere in the annual end of year all staff event
  • Accountable for summer internship program
  • Responsible for the onboarding, induction programs, and mentoring the newcomers
  • Communicate the changes to the existing policies and procedures
  • Conduct awareness sessions for the masses on the current strategy
  • Successfully transformed the annual end of year all staff event to online event shot and aired live of Contact private Facebook group
  • In appreciation of the well management of the internal communication and employer branding functions,
  • I was awarded the Contact Creativity award for the year 2021 (one of seven awards given annually for seven areas of excellence across).

Contact Financial Holding

Culture & Performance Manager
01.2019 - 12.2021

Job overview

  • Prepare and implement annual training plans
  • Conduct training needs assessments (TNA)
  • Manage trainings provided internally and externally
  • Responsible for the annual Contact employee event and Ramadan Iftar
  • Successfully transformed the annual end of year all staff event to online event shot and aired live of
  • Contact private Facebook group
  • Manage internal communications
  • In 2021, started managing the inhouse media production capabilities with a team of videography/ photography and editing talents as a part of the employer branding function
  • Directed the end of year video we produce to premiere in the annual end of year all staff event
  • Manage Performance measurements and annual appraisal activities
  • Accountable for summer internship program
  • Participated in the organizational development projects in some subsidiaries including organizational restructuring, creating operation manuals, writing policies and procedures
  • Responsible for the onboarding, induction programs, and mentoring the newcomers
  • Communicate the changes to the existing policies and procedures
  • Conduct awareness sessions on the strategy updates and corporate changes
  • Transformed 90% of the training activities to be delivered and managed online though Microsoft teams and Microsoft forms after the Covid-19 pandemic in alignment with the digital transformation strategy which mandates transforming into e-learning

Contact Financial Holding

HR Manager - L&D
01.2018 - 12.2018

Job overview

  • Prepare and implement annual training plans
  • Conduct training needs assessments (TNA)
  • Manage trainings provided internally and externally
  • Manage Performance measurements and annual appraisal activities
  • Accountable for summer internship program.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.

Contact Financial Holding

Head of Human Resources Development
01.2014 - 12.2017

Job overview

  • Mohamed, - page 2
  • Contact Financial Holding, Established the training function in Contact as the first ever to be responsible for the training activities since conception in 2001
  • Started the induction program for the new hires
  • Designed and delivered soft skills programs such as presentation , negotiation and customer handling skills
  • Created Contact summer internship program in 2014
  • Managed the existing paper based employee end-of-year appraisal then transformed it in 2015 to a web-based intra network solution
  • Led and implemented the unified email signature project in 2015
  • In 2016, implemented the first executive management training program attended by the executive management team as a part of the leadership development program extended for the middle management.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

ESLSCA University

Instructor
10.2013 - 10.2016

Job overview

  • Delivered business English language courses starting to MBA program students who did not meat the
  • TOEFL minimum required score upon joining the program
  • Conducted activities and lessons based on market leader and intelligent business curriculum by
  • Pearson education
  • Encouraged and engaged students to speak in English and only in English
  • Motivated students and using humor to induce a pleasant learning environment including using movies and pop culture references
  • Maximized students’ talk time through oral tests and presentations
  • Kept accurate records of student performance in accordance with ESLSCA guidelines
  • Created exams and tested student performance and progress mid and post course.

Berlitz Egypt

Instructor
03.2013 - 02.2014

Job overview

  • Delivered English language courses starting from basic level to advanced business and social levels
  • Conducted activities and lessons based on Berlitz adult teaching methodologies
  • Encouraged and engaged students to speak in English and only in English
  • Motivated students and using humor to induce a pleasant learning environment including using movies and pop culture references
  • Maximized students’ talk time through oral tests and presentations
  • Kept accurate records of student performance using Berlitz score tracking solution
  • Tested student performance and progress mid and post course.

Randy Smith Training Solutions

Instructor
12.2012 - 09.2013

Job overview

  • Worked with oil and gas sector workers over oil rigs in the heart of the western desert of Egypt to teach English, the program was provided to SinoTharwa Drilling Company by Randy Smith training solutions(Intertek)
  • Mohamed Elwagih - page 3
  • The job included teaching, assessing, coaching and monitoring the students progress.

Xceed
Cairo

Offshoring English Customer Support Representative
05.2008 - 12.2012

Job overview

  • Learned and adapted quickly to new technology and software applications.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • From July 2011 to December 2012 I worked for Cisco account specifically for the licensing escalation desk(LED) in which I had the opportunity to engage with different areas and field of Cisco corporation to solve the customers Licenses issue.
    From January 2010 to July 2011 I was promoted to tier 2 support to work with the assist team which operated as a support line for tier 1 representatives of all languages in the account(English, French,Spanish, and Italian)
    From May 2008 to January 2010 worked as tier 1 technical support support support team for Microsoft Xbox EMEA region taking inquiries primarily from UK, Ireland, and South Africa.
    During my tenure in Xceed I had and excellent track record of almost always scoring 100% KPIs and received multiple appreciation awards but notably I was nominated to attend Xceed's Train the Trainer program in Which I scored 100%.

International Crane Factory

Production Coordinator
10.2007 - 04.2008

Job overview

  • I my earliest job after graduation I worked as a liaison between three departments in a very important industrial company in Alexandria, Namely the three departments are Design, production and installations.

Unilever

Trade Marketing Intern
06.2006 - 09.2006

Job overview

  • My internship with Unilever was a quest to explore Lipton's visibility in 4 regions of Egypt, in a study that took 5 week and covered greater Cairo, Alexandria, Tanta and Asyut.

Education

Maastricht School of Management
Cairo, Egypt

MBA from Business Administration and Management
10.2016 - 05.2021

University Overview

The MSM MBA program has been accredited by the Association of MBAs (AMBA), the AccreditationCouncil for Business Schools and Programs (ACBSP), International Accreditation Council for BusinessEducation (IACBE), and Association for Transnational Higher Education Accreditation (ATHEA). TheDutch Ministry of Education, Culture and Science endorses the academic standards of MSM MBAdegree by law. The MBA program complies with the standards upheld by the Higher Education QualityControl Organization of the Netherlands.
Thesis title "Impact of employee motivation on employee retention: Case of banking and finance sectorin greater Cairo"

Regional Information Technology Institute(RITI)
Cairo, Egypt

Diploma from Human Resources Management
01.2015 - 11.2015

University Overview

• Module A: Talent Acquisition
1. Strategic HR Management (12 hours)
2. Workforce planning, Recruitment & Selection (18 hours)
• Module B: Talent Management
3. Training & Development (18 hours)
4. Talent Management & Succession Planning ( 6 hours)
5. Career Management (6 hours)
6. Performance Management (12 hours)
7. Compensation & Development (24 hours)
• Module C: Talent Effectiveness
8. Employee Relations (18 hours)
9. HR Analytics (12 hours)
10. HRIS (12 hours)
11. Final Exam (3 hours)

Alexandria University
Faculty Of Commerce

Associate of Arts from Business Administration and Management
09.2001 - 08.2007

University Overview

Skills

Event Managementundefined

Timeline

Public Relations Manager
Contact Financial Holding
05.2022 - Current
Learning & Development Manager
Contact Financial Holding
01.2022 - 04.2022
Culture & Performance Manager
Contact Financial Holding
01.2019 - 12.2021
HR Manager - L&D
Contact Financial Holding
01.2018 - 12.2018
Maastricht School of Management
MBA from Business Administration and Management
10.2016 - 05.2021
Regional Information Technology Institute(RITI)
Diploma from Human Resources Management
01.2015 - 11.2015
Head of Human Resources Development
Contact Financial Holding
01.2014 - 12.2017
Instructor
ESLSCA University
10.2013 - 10.2016
Instructor
Berlitz Egypt
03.2013 - 02.2014
Instructor
Randy Smith Training Solutions
12.2012 - 09.2013
Offshoring English Customer Support Representative
Xceed
05.2008 - 12.2012
Production Coordinator
International Crane Factory
10.2007 - 04.2008
Trade Marketing Intern
Unilever
06.2006 - 09.2006
Alexandria University
Associate of Arts from Business Administration and Management
09.2001 - 08.2007
Mohamed ElwagihPublic Relations Manager