Mohamed Emam
Reservation Manger
Cairo,Cairo
Summary
Experienced with coordinating and managing reservation systems to ensure seamless operations. Utilizes strong communication and problem-solving skills to enhance guest satisfaction. Knowledge of team leadership and process optimization to drive efficiency and success.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Reservations Manager
Travel Ways
2023 - Current
- Oversaw daily reservation operations, leveraging booking systems to boost customer satisfaction.
- Collaborated with team members to maintain precise booking details, enhancing operational efficiency.
- Guided new staff through reservation processes, contributing to a cohesive team atmosphere.
- Established and nurtured client partnerships to identify needs, facilitating bespoke service provisions.
Reservations Manager
Prima Life Makadi Bay Hotel
2013 - 2023
- Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
- Negotiated contracts with corporate clients for preferred rates or allotments, strengthening partnerships and generating additional revenue streams.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Handled billing information over phone.
- Worked closely with front desk to achieve full occupancy of property.
- Maintained awareness of types of rooms available in different resort locations.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
Desk Manager
Prima Life Makadi Bay
2008 - 2013
- Oversaw daily operations, ensuring guest satisfaction through efficient service management and effective team coordination.
- Implemented streamlined check-in procedures, enhancing guest experience while reducing average waiting times significantly.
- Trained and mentored new staff, fostering a knowledgeable team that improved overall service quality and operational efficiency.
- Based on the provided details regarding the Desk Manager position at Prima Life Makadi Bay, here are 8 resume experience statements:
- Resolved guest complaints promptly, utilizing problem-solving skills to enhance satisfaction and maintain a positive atmosphere.
- Handled escalated guest complaints tactfully while finding solutions that met their expectations, ultimately protecting the hotel''s reputation.
- Managed room assignment process efficiently while considering special requests and maximizing occupancy rates.
- Developed strong relationships with key clients to ensure repeat business and foster loyalty towards the hotel brand.
- Reduced wait times for guests with prompt service and efficient problem-solving skills at the front desk.
Shift Leader Receptionist
Prima Life Makadi Bay
2006 - 2008
- Managed daily reception operations, ensuring efficient guest check-in and check-out processes to enhance customer satisfaction.
- Coordinated front desk activities, maintaining organized appointment schedules and timely communication with guests and staff.
- Assisted guests with inquiries, providing accurate information to improve overall guest experience and resolve concerns promptly.
- Monitored and maintained inventory of front desk supplies, ensuring availability and readiness for daily operations.
Operator
Rehana Hotels Resorts, Sharm El-Shaikh
2005 - 2006
- Operated hotel machinery and equipment efficiently, ensuring smooth daily operations and guest satisfaction.
- Maintained cleanliness and organization of guest areas, enhancing the overall guest experience and property presentation.
- Assisted in the setup and breakdown of event spaces, contributing to seamless event execution and coordination.
- Monitored inventory levels and restocked supplies as needed, preventing shortages and ensuring operational readiness.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Worked outside in all weather conditions.
Call Center Supervisor
Raya
2003 - 2005
- Based on the role of Call Center Supervisor and the provided guidelines, here are eight experience statements that reflect relevant responsibilities and skills:
- Trained and mentored team members to improve performance and achieve service level targets effectively.
- Monitored call metrics to assess team performance, leading to enhanced operational efficiency and customer satisfaction.
- Developed and implemented training programs to address skill gaps, resulting in increased employee engagement and retention.
Timeshare Sales Representative
First Class Hurgada
2001 - 2003
- Developed persuasive sales presentations that effectively highlighted the benefits of timeshare ownership, leading to increased customer interest.
- Collaborated with team members to identify and address customer needs, resulting in improved sales strategies and client satisfaction.
- Conducted market research to analyze competitor offerings, enabling the formulation of tailored sales approaches that resonated with potential buyers.
- Demonstrated exceptional communication skills in negotiating contracts, fostering trust and rapport with clients throughout the sales process.
Education
Bachelor’s Degree in Computer Science – Al-Alsun -
Al-Alsun Higher Institute
CairoSkills
Reservation manger at tourism
Timeline
Reservations Manager
Travel Ways
2023 - Current
Reservations Manager
Prima Life Makadi Bay Hotel
2013 - 2023
Desk Manager
Prima Life Makadi Bay
2008 - 2013
Shift Leader Receptionist
Prima Life Makadi Bay
2006 - 2008
Operator
Rehana Hotels Resorts, Sharm El-Shaikh
2005 - 2006
Call Center Supervisor
Raya
2003 - 2005
Timeshare Sales Representative
First Class Hurgada
2001 - 2003
Bachelor’s Degree in Computer Science – Al-Alsun -
Al-Alsun Higher Institute