Mohamed Essam
Technical Support Engineer
7th District, Youssef Sabry Street, Obour City, Cairo
Summary
Engineer with critical thinking and analytical skills who is capable of resolving complex issue, addressing customer support issues quickly, and consistently exceeding performance standards, with a commitment to keep up to date with the latest development. Now looking for a new and challenging engineering position, which will make the best use of my existing skills and experience and also further my development.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Technical Support Engineer, Level 2
VMware
9 2021 - Current
- Troubleshooting and resolving issues for VSphere ESXI, VSAN and Networking including switching technologies, routing ,IP subnetting and Address Management, firewalling and load balancers
- Utilizing my skills and knowledge to resolve complex queries while providing world class support to our customers
- Also, Familiar with systems management concepts, processes and standards capacity and performance management
- Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology
- Updating and creating knowledge articles for global circulation and use, based on the common resolved issues.
Technical Support Engineer
Orange Business Services (OBS)
01.2019 - 09.2021
- Handling Networks and VOIP
- DMVPN and MPLS connection knowledge
- LAN, WANs, SANs, TCP/IP, BGP, OSPF knowledge, Cisco routers & switches.
Junior Teaching Assistant
Misr International University
03.2018 - 05.2018
Education
Electronics and Communications Engineering -
Misr International University (MIU)
09.2013 - 05.2018
High School Education - undefined
Sainr Fatima Language School
Cairo, Egypt 09.2010 - 05.2013
Skills
Linux
Date of Birth
20.02.1995
Certification
VMware Certified Professional - Data Center Virtualization 2022, VMW-02922360T-02871603
Personality
Multitasker
Organized
Ability to interact with people from different cultures
Innovative approach to problem-solving
Always willing to learn and work hard
Excellent conceptual and analytical skills
https://www.linkedin.com/in/mohamed-essam-60a11a16b/
Timeline
VMware Certified Professional - Data Center Virtualization 2022, VMW-02922360T-02871603
05-2022
Certified Associate-Information Storage and Management version 4.0, DELL820621
04-2021
RHCSA: Red Hat Certified System Administrator, 200-141-893
10-2020
Cisco Certified Network Professional Enterprise (CCNP), CSCO13301246
02-2020
Technical Support Engineer
Orange Business Services (OBS)
01.2019 - 09.2021
Cisco Certified Network Associate Routing & Switching (CCNA), CSCO13301246
11-2018
Junior Teaching Assistant
Misr International University
03.2018 - 05.2018
Electronics and Communications Engineering -
Misr International University (MIU)
09.2013 - 05.2018
High School Education - undefined
Sainr Fatima Language School
09.2010 - 05.2013
Technical Support Engineer, Level 2
VMware
9 2021 - Current
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