Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mohamed Essam

Workforce Analyst
Agouza

Summary

I started my career as an Online Sales Associate at Tal2aa.com, where I coordinated sales activities, set sales targets, and made sales forecasts. Afterward, I was promoted to manage the Cosmetics Department for the Amazon.com account. Later, I joined Khanza Tech as a Customer Support Agent, where I transitioned into the role of Workforce Specialist.

Overview

6
6
years of professional experience
7
7
years of post-secondary education

Work History

Workforce Analyst

Khazna Tech
Giza
08.2022 - Current
  • Monitored and analyzed workforce performance data to ensure optimal staffing levels and service quality across all teams.
  • Utilized forecasting and scheduling tools to predict staffing requirements based on historical data and business trends.
  • Analyzed call volume patterns and customer demand to create efficient shift schedules, minimizing overstaffing and understaffing.
  • Worked closely with management to adjust workforce plans based on real-time business needs and service level targets.
  • Conducted trend analysis to identify areas for improvement in productivity, attendance, and process optimization.
  • Collaborated with team leaders to resolve staffing issues, track attendance, and implement performance improvement strategies.
  • Assisted in the development of dashboards and performance metrics to provide actionable insights to management.
  • Supported the recruitment team with staffing needs, including seasonal forecasting and temporary staffing adjustments.
  • Ensured compliance with labor laws and company policies by tracking employee attendance, shifts, and work hours.

Customer support executive

Khazna tech
Giza
04.2022 - 08.2022
  • Managed and responded to customer inquiries through Freshchat, providing efficient solutions for product issues, technical support, and account-related queries.

E-commerce Account Manager

Tal2aa.com
01.2019 - 01.2022
  • Sales Account manager at Tal2aa.com
  • Employed persuasive upselling techniques to increase sales
  • Senior Account manager - Tal2aa.com
  • Account manager on Amazon.com account in the Cosmetics Department
  • -Developed effective inventory-management system to minimise loss

Education

Bachelor's degree - Tourist Effects and Guidance

Misr University for Science & Technology
09.2011 - 01.2019

Port said language school
Cairo, Cairo Governorate

Skills

Sales managementundefined

Timeline

Workforce Analyst

Khazna Tech
08.2022 - Current

Customer support executive

Khazna tech
04.2022 - 08.2022

E-commerce Account Manager

Tal2aa.com
01.2019 - 01.2022

Bachelor's degree - Tourist Effects and Guidance

Misr University for Science & Technology
09.2011 - 01.2019

Port said language school

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