Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Mohamed Essam Eldin Saad

Banker
Cairo

Summary

Knowledgeable Product Development Manager adept at collaborating with team members, other departments and customers to produce relevant, high-quality products that drive company growth. Well-organized and proactive with excellent communication and planning abilities. Ready to offer 10 years of progressive experience.

Overview

9
9
years of professional experience
11
11
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

BB Assistant Product Development Manager

Commercial International Bank (CIB)
01.2020 - Current
  • Responsible for market studies/research related to the SMEs in the Egyptian market and how the market behaved in relevance to the micro and macro-economic trends
  • Helped analyze the key opportunities and risks in the market to help grow the SME loans portfolio while maintaining the bank’s risk appetite
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Analyzing the competitive landscape and conducting a peer analysis on our offered products
  • Increased customer satisfaction with product quality by implementing rigorous testing protocols and addressing issues promptly.
  • Collected feedback from the sales force to ensure that the program/process features are in line with the market offerings
  • Based on the market analysis, presented recommendations for market gaps
  • Boosted revenue through the successful launch of innovative products that met market demands and consumer needs.
  • Took the lead in developing credit program including processes, eligible criteria, and all the related requirements
  • Created product roadmaps to help guide product development processes and align with overall business goals.
  • Presented periodic reports to keep all stakeholders aligned and ensure that the product is performing as budgeted
  • Reviewed product development budgets, expenditures and research.
  • Analyzed rejection reasons in order to propose the relevant product/process enhancement
  • Collaborated with marketing teams to create compelling product messaging, leading to increased sales and market share.
  • Aligned with all stakeholders the proposed amendments/enhancements
  • Identified opportunities for new products and improvements to existing products to increase sales.
  • Developed Training materials to the sales force to ensure high standard of product knowledge
  • Maintained internal product knowledge database.
  • Acted as a focal point in responding to any inquiries from different stakeholders.
  • Mentored local personnel on best practices and protocols to maximize productivity.

Plus Banker

Commercial International Bank (CIB)
01.2017 - 12.2019
  • Responsible for increasing the banks market share in the VIP customers, by offering the relevant products to meet their needs while increasing the branches market share and P & L
  • Helping attract new to bank customers by offering them the best in the market services
  • Ensuring that the customer’s requests are finalized within the SLA
  • Providing the needed help/guidance to the customer’s in order to ensure their satisfaction from their banking experience
  • Responded to call/inquiries to ensure that the customers are fully satisfied.
  • Trained new hires on customer service policies and procedures.
  • Processed customer applications and approved loans in accordance with bank policy.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.

Customer Service Representative

Commercial International Bank (CIB)
03.2015 - 12.2016
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Delivered prompt service to prioritize customer needs.
  • Follow-up and Ensure that the customer requests are processed and performed according to the banks SOPs and relevant CBE directions.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Certificated SME Practitioner - SME

Frankfurt School
Cairo
04.2001 -

Consumer & Bussiness Banking Financial Service Management Course (CBBFSM)-Batch 1 - Product Development

Commercial International Bank (CIB)
01.2019 - 05.2019

Bachelor of Arts - Political Science

Future University in Egypt (FUE)
Egypt
04.2013 - Current

B.B.C Languagure School - undefined

High School –Thanwaya Amma

Skills

Attention to Detail

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Certification

Strategic Thinking, Dale Carnegie

Timeline

BB Assistant Product Development Manager

Commercial International Bank (CIB)
01.2020 - Current

Strategic Thinking, Dale Carnegie

07-2019

Creative Problem Solving & Decision Making, Skills Bank

07-2019

Advanced Negotiation Skills, Skills Bank

07-2019

Product & Segment Management, AUC

06-2019

Consumer & Bussiness Banking Financial Service Management Course (CBBFSM)-Batch 1 - Product Development

Commercial International Bank (CIB)
01.2019 - 05.2019

Plus Banker

Commercial International Bank (CIB)
01.2017 - 12.2019

Customer Service Representative

Commercial International Bank (CIB)
03.2015 - 12.2016

Bachelor of Arts - Political Science

Future University in Egypt (FUE)
04.2013 - Current

Certificated SME Practitioner - SME

Frankfurt School
04.2001 -

B.B.C Languagure School - undefined

High School –Thanwaya Amma

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