Mohamed Farhat
Business Development Manager
Cairo
Summary
Potential candidate with 8 years experience in customer service and business development. Energetic Business Development Manager with 2 years of experience in driving revenue growth and expanding market presence. Played a key role in securing partnerships that contributed to a 15% revenue increase. Developed and maintained strong relationships with key stakeholders. Excelled in conducting market research and competitive analysis.
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Account Manager
Qpioneers
08.2024 - Current
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Partnerships and sales Executive
Londonist DMC
02.2024 - 07.2024
- Company Overview: Student Accommodation Agency
- Responsible for developing and managing strategic partnerships between organizations.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- The primary role is to identify potential partnership opportunities, negotiate agreements, and build collaborative relationships to achieve mutual goals.
- Student Accommodation Agency
Account Executive
iCloud-Ready
02.2022 - 09.2023
- Build relationships with new clients and manage relationships with existing ones.
- Serving as point of contact for clients and internal company teams, often interacting with both daily.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Account Manager
Property Finder
02.2020 - 02.2022
- Follow up on leads and conduct research to identify potential prospects.
- Create frequent reviews and reports with sales and financial data.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Business Development Manager
Casita
04.2018 - 01.2020
- Responsible for driving business growth within a company.
- Develop a network of contacts to attract new clients, research new market opportunities and oversee growth projects, making sales projections and forecasting revenue, in line with projected income.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Travel Advisor
Expedia
12.2016 - 03.2018
- Advise clients about options for travel in accordance with stated objectives.
- They facilitate travel arrangements and accommodations for individuals and groups.
- They also make sure that clients have all the necessary documentation required to travel to their destinations.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
Resolution Specialist
Vodafone uk
05.2015 - 12.2016
- Resolve issues that a customer is having and report persistent problems to their manager or the appropriate department.
- Job duties and responsibilities include answering phone inquiries, directing calls to the appropriate specialist if you cannot resolve the issue, and researching different solutions.
Education
Faculty of education - english department, Education
Helwan University
09.2015 - 07.2020
Skills
Collaboration Expert
Customer service
Client relationship building
Business development
Account servicing
Sales analysis
Sales development
Project management
Documentation and reporting
Relationship building
Delegation Expert
Problem-Solving and Decision-Making Expert
Office Expert
Zoho Expert
Zendesk Expert
Hubspot Expert
Salesforce Expert
Presentation skills Expert
Customer Retention Expert
Customer Service Expert
Cold Calling Expert
Target Management Expert
Direct Sales Expert
B2B Sales Expert
SAAS Expert
Creativity and Innovation Expert
Adaptability and Flexibility Expert
Strategic Thinking Expert
Forecasting Expert
Lead Generation Expert
CRM Software Proficiency Expert
Sales Funnel Management Expert
Project Management Expert
Negotiation and Persuasion Expert
Market Analysis Expert
Relationship Management Expert
Advertising Expert
Account development
Timeline
Account Manager
Qpioneers
08.2024 - Current
Partnerships and sales Executive
Londonist DMC
02.2024 - 07.2024
Account Executive
iCloud-Ready
02.2022 - 09.2023
Account Manager
Property Finder
02.2020 - 02.2022
Business Development Manager
Casita
04.2018 - 01.2020
Travel Advisor
Expedia
12.2016 - 03.2018
Faculty of education - english department, Education
Helwan University
09.2015 - 07.2020
Resolution Specialist
Vodafone uk
05.2015 - 12.2016