Mohamed Fathalla
Senior System Administrator
Alexandria
Summary
Experienced Systems Administrator with 10 years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.
Overview
13
13
years of professional experience
6
6
Certificates
2
2
Languages
Work History
Senior System Administrator
Mazars - Mostafa Shawki
Alexandria
08.2019 - Current
- Completed reports detailing network and systems performance and downtime issues.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Worked with users to determine areas of technology in need of improved usability.
- Configured, tested and maintained network equipment to achieve maximum performance.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Attended meetings to deliver status reports to key stakeholders.
- Created nightly jobs for database backups.
- Configured and tested Windows Server operating systems with roles features.
- Implemented internet and intranet applications on multiple platforms.
System Administrator
Green Towers Group
Alexandria
11.2017 - 07.2019
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Served as subject matter expert on proposed technology purchases.
- Configured and tested Windows Server operating systems with roles features.
- Created nightly jobs for database backups.
- Mentored employees and offered constructive feedback for performance improvement.
Technical Support Specialist
Intelligent Project Co
Doha
05.2014 - 08.2017
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Recorded and maintained relevant notes for each client and work order.
- Documented support interactions for future reference.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
System Administrator
El Nasr Clothing & Textiles Co
Alexandria
03.2013 - 01.2014
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Worked with users to determine areas of technology in need of improved usability.
- Introduced management tools to create and manage virtual server computing environment.
- Completed reports detailing network and systems performance and downtime issues.
- Implemented corrective plans of action for network availability and latency.
- Created nightly jobs for database backups.
Help Desk Officer
Green Supply & Trade
Alexandria
04.2012 - 03.2013
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Walked individuals through basic troubleshooting tasks.
- Responded promptly to incoming sales leads and requests for technical support.
Technical Support
International Electronics & Computer Center
Alexandria
10.2010 - 03.2012
- Assisted with updating technical support best practices for use by team.
- Responded promptly to incoming sales leads and requests for technical support.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware and granted system permissions to new employees.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
Education
Bachelor of Science - Management Information Systems
Alexandria Academy For Science
Alexandria, Egypt 09.2006 - 06.2010
Skills
Excellent interpersonal and customer service skills
Strong supervisory and leadership skills
Strong analytical and problem-solving skills
Excellent time management skills
Ability to prioritize tasks and to delegate them when appropriate
Proficient with Microsoft Office Suite or related software
Solid understanding of LAN/WAN networks
Knowledge of system security techniques
Install servers & devices and firewalls
Monitor the performance of servers & software and hardware
System upgrades
Hardware knowledge
Troubleshooting
Technical specifications
User support
Infrastructure planning
Excellent Communication
Teamwork and Collaboration
Flexible and Adaptable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
VMware ESXI
Timeline
Senior System Administrator
Mazars - Mostafa Shawki
08.2019 - Current
System Administrator
Green Towers Group
11.2017 - 07.2019
Technical Support Specialist
Intelligent Project Co
05.2014 - 08.2017
System Administrator
El Nasr Clothing & Textiles Co
03.2013 - 01.2014
Help Desk Officer
Green Supply & Trade
04.2012 - 03.2013
Technical Support
International Electronics & Computer Center
10.2010 - 03.2012
Bachelor of Science - Management Information Systems
Alexandria Academy For Science
09.2006 - 06.2010