Mohamed Fathi
Spa Supervisor | Wellness & Spa Operations Leader
Marsa allam
Summary
Results-driven Spa Supervisor with over 7 years in luxury 5-star resorts. Managed 500+ monthly treatments and led diverse teams of up to 19, enhancing guest satisfaction and revenue through strategic scheduling and upselling. Focused on operational excellence, service delivery, and team development in line with international hospitality standards.
Overview
2
2
Languages
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Spa Supervisor
JAZ Hotel Group
Marsa Allam
08.2025 - Current
- Collaborated with management to develop promotional strategies, boosting overall spa revenue.
- Streamlined operational workflows, reducing service times and enhancing guest experiences.
- Facilitated staff meetings to discuss performance metrics and set improvement goals.
- Created a positive work atmosphere by fostering open communication and teamwork among staff members, leading to higher employee satisfaction and retention rates.
- Enhanced guest satisfaction by implementing personalized spa experiences and attentive customer service.
Spa Supervisor
Three Corners Hotels & Resorts
hurghada
03.2022 - 08.2025
- Supervised daily operations, ensuring high standards of service and guest satisfaction.
- Trained and mentored staff on spa protocols, enhancing team performance and service delivery.
- Managed scheduling and inventory, optimizing resource allocation for staff and supplies.
- Conducted regular quality assessments, leading to improved treatment consistency and guest feedback.
- Implemented new spa treatments and services, increasing client engagement and repeat visits.
Spa Therapist
Desert Rose Resort
Marsa Allam
06.2018 - 03.2022
- Delivered customized massages and treatments, enhancing guest relaxation and overall experience.
- Conducted thorough consultations to assess client needs, resulting in tailored treatment plans.
- Maintained high standards of hygiene and cleanliness, ensuring a safe environment for clients.
- Collaborated with team members to develop new treatment protocols, improving service offerings.
- Provided exceptional customer service, leading to increased client satisfaction and repeat visits.
- Trained and mentored junior therapists, fostering a collaborative team environment and skill development.
Education
Bachelor of Science - Health Sciences
10.2014 - 05.2018
Skills
Spa operations management
Customer service excellence
Staff scheduling
Team training
Customer feedback implementation
Performance reporting
Inventory management
Health and safety compliance
Marketing strategy collaboration
Budgeting and financial planning
Timeline
Spa Supervisor - JAZ Hotel Group
08.2025 - Current
Spa Supervisor - Three Corners Hotels & Resorts
03.2022 - 08.2025
Spa Therapist - Desert Rose Resort
06.2018 - 03.2022
Bachelor’s Degree in Physical Education - Bachelor of Science, Health Sciences
10.2014 - 05.2018