Mohamed Fathy
Cairo
Summary
Highly-skilled Programmer with 3 years in software design, development and integration. Knowledge of Laravel and Java programming languages. Logical and professional with excellent problem-solving skills.
Transitioning from fast-paced tech environment with solid skills in coding and software development. Skilled in problem-solving and delivering high-quality software solutions. Seeking to leverage these abilities in new, challenging field.
Experienced with data manipulation, statistical analysis, and data visualization. Utilizes advanced analytical techniques to uncover trends and inform business strategies. Track record of employing critical thinking skills to solve complex problems and deliver meaningful insights.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Vodafone
03.2019 - 10.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor's degree - FACULTY OF COMPUTER AND INFORMATION SCIENCE (CS)
Arab Open University
02-2024
Bachelor Of Science - Computer Science
The Open University
02.2024
Courses - Cisco Networking Basics
Arab Open University
Courses - Android developing by java
Arab Open University
Courses - Basics of Python
Arab Open University
Courses - Problem solving
Arab Open University
Courses - English language
Armed Forces Institute
01.2019
Skills
- JAVA
- SQL
- HTML
- CSS
- JS
- PHP
- Computer programming
- Object-oriented programming
Data validation
Data cleaning
Excel functions
SQL databases
Data analysis
Power BI
Activities
- The Cultural Committee within the Student Union, 2023
- Member of the Bureau of the Alumni Council, Arab Open University
- Member of the office of the Mostaqbal Watan Party, Cairo
Timeline
Customer Service Representative
Vodafone
03.2019 - 10.2020
Courses - Android developing by java
Arab Open University
Courses - Basics of Python
Arab Open University
Courses - Problem solving
Arab Open University
Bachelor's degree - FACULTY OF COMPUTER AND INFORMATION SCIENCE (CS)
Arab Open University
Bachelor Of Science - Computer Science
The Open University
Courses - Cisco Networking Basics
Arab Open University
Courses - English language
Armed Forces Institute
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