More than 15 years of extensive experience in working in the banking field specially in retail banking and branches’ operations with proper capabilities and personal skills of handling branch banking operations, administrative and cash management issues to ensure streamline in working flow and accuracy of posting all kinds of transactions. And looking for a challenging career in a good working environment related to banking field with a high reputable and professional organization where my experience, academic background, communication and interpersonal skills can be optimally utilized and developed.
Monitoring and checking all tellers' transactions to ensure risk free functionality and zero errors in transactions. Ensure security of all transactions performed by the tellers and cash supply.
Authorize all financial transactions which processed by tellers.
Conduct daily checking on individual teller cash position to ensure no difference in cash and no loss or misuse of financial instruments.
As vault custodian, maintain and manage the cash movements and balance to ensure safe and accurate cash distribution to meet customers' requirements.
Perform the compliance responsibilities in the branch in accordance with the bank's compliance manual.
Conduct daily checking of ATM report to ensure proper ATM functionality, also physical checking of ATM on daily basis to ensure no any skimming devices attached or tampering.
Monitoring the waiting queue and tellers functions to achieve acceptable reduction in service time and customers' satisfaction as per predefined standards.
Develop proper coaching for branch's tellers to maximize their effectiveness on the job and ability to track fraud and fake notes.
Motivate, promote and direct operations staff to meet the goals.
Develop in-house training plan and identify concerned staff training needs to ensure awareness and compliance of bank established policies & procedures.
SENIOR OFFICER BRANCH OPERATIONS – (Medium & Large Branch)
Union National Bank – Abu Dhabi -UAE
05.2011 - 04.2017
Maintain and manage the cash movements to ensure safety and accurate distribution in order to meet customers and bank's requirements.
Ensure balancing of all tellers' cash tills at any point of time during the day and maintain the same within predefined limits.
Monitoring and adjusting the ATM on daily basis to ensure balancing and process its replenishment with the proper cash to meet customers' needs.
Handling all ATM's issues in cooperative with ITD and observing any tampering in the machine or any skimming devices attached and report immediately if any.
Monitoring and maintaining the stipulated limit of cash in a vault for the branch and arranging the proper disposal in case of any excess or shortness.
Giving assistance to all tillers in case of long queues and rush hours thru handling big, multiple deposits and longtime transactions to avoid customers delay and complaints.
Processing authorization for outward clearing chqs on daily basis at the specified times by CB.
Monitoring and checking daily, weekly, fortnightly and monthly reports and verifying the regulatory of the same to ensure no exceptions or deviations with procedures and operation manual, following up branch's financial results and income and to verify branch's GL & PL accounts to ensure no suspended or irregular balances before forward to BM.
Preparing monthly proof sheets thru justifying all irregular balances in branch's GL or sundries accounts and set up expected due dates and proper action plans to settle the outstanding balances to avoid any escalations.
Supervisor - Commercial lines operations at Abu Dhabi National Insurance Company (ADNIC)Supervisor - Commercial lines operations at Abu Dhabi National Insurance Company (ADNIC)