Mohamed Feteiha
QA ANALYST
Alexandria
Summary
Dynamic professional with a proven track record in quality assurance and sales, demonstrated at companies like Flight Hub. Excelled in enhancing customer loyalty through empathetic service at Etisalat UAE and exceeded sales targets at Vodafone. Skilled in data analysis and collaboration, adept at driving quality improvement and revenue growth.
Overview
8
8
years of professional experience
3
3
Languages
Work History
QA Analyst
Flight Hub"Flairstech"
11.2023 - Current
- Contributed to the establishment of performance benchmarks, tracking QA metrics over multiple development cycles.
Sales Representative
Flight Hub "Flairstech"
08.2022 - 11.2023
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Service Representative
Etisalat UAE "EGS Expert Desk "
05.2021 - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Representative
Vodafone "First"
08.2019 - 04.2021
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Inside Sales Representative
WE Telecom Egypt
06.2018 - 08.2019
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Customer Service Representative
" Al Asharf " for Trading Wood
10.2016 - 03.2017
- Responded to customer requests for products, services, and company information.
Education
Bachelor - Mass Communication
Cairo University
Giza, Egypt 04.2001 -
Skills
Quality assurance metrics
Timeline
QA Analyst
Flight Hub"Flairstech"
11.2023 - Current
Sales Representative
Flight Hub "Flairstech"
08.2022 - 11.2023
Customer Service Representative
Etisalat UAE "EGS Expert Desk "
05.2021 - 05.2022
Sales Representative
Vodafone "First"
08.2019 - 04.2021
Inside Sales Representative
WE Telecom Egypt
06.2018 - 08.2019
Customer Service Representative
" Al Asharf " for Trading Wood
10.2016 - 03.2017
Bachelor - Mass Communication
Cairo University
04.2001 -
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