Mohamed Galal Mohamed Abdelhafez
Tour Guide
Milan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Warehouse Supervisor
AMAZON ITALIA LOGISTICA S.R.L
BERGAMO, ITALY
04.2021 - Current
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Operated warehouse material handling equipment correctly to move loads.
- Used warehouse management software to reconcile daily inventory.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
Accounting Assistant
Ortomercato
BERGAMO, ITALY
12.2020 - 1 2021
- Record with PC weight of incoming and outgoing goods and loading and unloading of incoming and sale goods
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
Tour Guide
Sun 'n fun
Sharm El Sheikh, South Sinai
10.2018 - 10.2020
- Responsible for the organization of the trip on the boats, the success of the Trip and the safety of tourists
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Built personal relationships with guests to promote positive experiences.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Receptionist
Sheraton Sharm the Sheik Resort
Sharm El Sheikh, South Sinai
06.2018 - 10.2018
- Switchboard, reservations, reception, directions, support
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
Photographer
Golden Land
08.2017 - 05.2018
- Photographic services in excursions
- Digitally edited photos to enhance appearance.
Call center inbound
Vodafone
03.2016 - 06.2017
- Customer Support
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Airline tickets
Masr Travel
02.2017 - 05.2017
- Airline ticket reservations with Amadeus system
- Implemented company policies consistently, promoting a fair and transparent approach to ticket pricing and availability management.
- Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
- Ensured data privacy by adhering to strict security protocols while accessing sensitive passenger information.
- Resolved customer complaints professionally and empathetically to retain loyalty.
Technical Support
TEDATA
06.2016 - 01.2017
- Provided technical support for end-users, addressing their needs and resolving issues efficiently.
- Provided technical support during new product introductions, facilitating smooth integration into existing processes.
- Provided expert-level technical support, resolving complex issues quickly and effectively.
- Coordinated help desk and technical support services.
Sales
Zara Clothing
05.2015 - 01.2016
Head Waiter
Tinero Restaurant
11.2014 - 05.2015
Waiter
Tajien Restaurant
05.2014 - 10.2014
Cameriere
Nanida Restaurant
06.2013 - 05.2014
Sales Representative
Byite
04.2013 - 06.2013
- Promoter of table products
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Promoter
Samsung Smart Sense
08.2012 - 03.2013
- Responsible for the products for sale
Cashier
Heliopolis Club
02.2012 - 08.2012
- Cashier manager
Education
Degree - Cultural Heritage Tourist Guide
Ain Shams University
Cairo, C 01.2011 - 1 2016
Course - CCNA routing and switching
XCEED - TEDATA
Certificate - booking and ticketing with AMADEUS system
LEADERAVATION ACADEMY
Course - first aid course safety education
EsESA
Sharm El Sheikh01-2018
Course - AQUALEADER course
EsESA
Sharm El Sheikh, Egypt01-2018
Course - personal trainer course
Italian association culture sport
Associate of Science - Data Science
TREE SRL
Itay 10.2024 - 04.2025
Skills
knowledge and use of specific software
Dataprocessingauthorization
I authorize the processing of my personal data pursuant to Legislative Decree. 196 of 30 June 2003.
Personal Information
- Date of Birth: 01/14/93
- Nationality: Egyptian
Skillsandcompetences
I am a hard-working person, I like to work, I meet deadlines. I am a very positive, sunny person, I relate very well with people of all kinds (age, sex, religion etc.), I am very smiling, very predisposed to problem solving and working in a team., High sense of organization and coordination of work management of group projects of various kinds, booking and organization of flights, trains and hotels, seriousness, precision and punctuality in the tasks assigned., Knowledge and use of specific software, use of IT communication tools., Using your PC and getting an advanced knowledge of the Office package, use of e-mail, social networks and internet, Amadeus, AutoCAD, Word, Excel.
Timeline
Associate of Science - Data Science
TREE SRL
10.2024 - 04.2025
Warehouse Supervisor
AMAZON ITALIA LOGISTICA S.R.L
04.2021 - Current
Accounting Assistant
Ortomercato
12.2020 - 1 2021
Tour Guide
Sun 'n fun
10.2018 - 10.2020
Receptionist
Sheraton Sharm the Sheik Resort
06.2018 - 10.2018
Photographer
Golden Land
08.2017 - 05.2018
Airline tickets
Masr Travel
02.2017 - 05.2017
Technical Support
TEDATA
06.2016 - 01.2017
Call center inbound
Vodafone
03.2016 - 06.2017
Sales
Zara Clothing
05.2015 - 01.2016
Head Waiter
Tinero Restaurant
11.2014 - 05.2015
Waiter
Tajien Restaurant
05.2014 - 10.2014
Cameriere
Nanida Restaurant
06.2013 - 05.2014
Sales Representative
Byite
04.2013 - 06.2013
Promoter
Samsung Smart Sense
08.2012 - 03.2013
Cashier
Heliopolis Club
02.2012 - 08.2012
Degree - Cultural Heritage Tourist Guide
Ain Shams University
01.2011 - 1 2016
Certificate - booking and ticketing with AMADEUS system
LEADERAVATION ACADEMY
Course - personal trainer course
Italian association culture sport
Course - CCNA routing and switching
XCEED - TEDATA
Course - first aid course safety education
EsESA
Course - AQUALEADER course
EsESA
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