Mohamed Gamal
IT Specialist
Alexandria
Summary
Dynamic IT Specialist with a proven track record at Lady Care Hospital, excelling in network administration and IT troubleshooting. Enhanced system efficiency through strategic upgrades and exceptional customer service. Skilled in information security and technical issue analysis, ensuring optimal performance and reliability of IT infrastructure.
Overview
6
6
years of professional experience
2017
2017
years of post-secondary education
3
3
Languages
Work History
IT Specialist
Ryada Ivf
08.2020 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
IT Specialist
Lady Care Hospital
01.2019 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Walked individuals through basic troubleshooting tasks.
Network Administrator
Repro Ivf
03.2021 - 12.2023
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Improved network efficiency by implementing and managing system updates and patches.
Education
Bachelor of Computer Information Systems - Information Management
King Marriott Academy - KMA
Skills
Discharge planning
Project implementation
Needs assessment
IT consulting
User support
Service support
Teamwork and collaboration
Problem-solving
User training
Technical communication
Timeline
Network Administrator
Repro Ivf
03.2021 - 12.2023
IT Specialist
Ryada Ivf
08.2020 - Current
IT Specialist
Lady Care Hospital
01.2019 - Current
Bachelor of Computer Information Systems - Information Management
King Marriott Academy - KMA
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