Mohamed Gamal Aly
Senior Field Service Engineer
Obour City
Summary
Energetic Field Service Engineer with 7 year background performing CNC repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
8
8
years of professional experience
15
15
years of post-secondary education
Work History
Senior Field Service Engineer
Dmg Mori Africa
01.2024 - Current
- Scheduled service calls according to customer location and urgency of need.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Updated and maintained assigned machines per manufacturer specifications.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
Service Engineer
DMG MORI Africa
4 2019 - 01.2024
- General troubleshooting and maintenance for DMG MORI machines
- Visited countries for global service interventions: Senegal, Cot de Voir, Sweden, Norway, Denmark, Germany, and Hungary.
Service Engineer
Egyptian Armed Forces
10.2016 - 04.2019
- Troubleshooting and maintenance of CNC machines with Mazatrol control
- General management of workshop containing various machines.
Education
Bachelor's in Mechanical and Design Engineering - Mechanical Engineering, Egypt
Faculty of Engineering, Minia University
Minya, Egypt 04.2001 - 04.2016
Skills
Extensive experience in programming, troubleshooting, and repairing CNC machinery
Excellent manufacturing knowledge including milling, turning, EDM and quality control
Remote Support
Hardware Installation
Network configuration
Software Diagnostics
On-site Training
Equipment Installation
Mechanical Troubleshooting
Preventive Maintenance
System diagnostics
Militaryservice
completed
Personal Information
- Date of Birth: 12/04/1994
- Gender: male
- Nationality: Egyptian
- Marital Status: Married
Languages
Arabic
Native language
English
Advanced
C1
Trainings
- • 2020 DM pfronten, Monoblock 75 advanced training
• 2022 DMG MORI Bielefeld Beta 1250 machine & CLX 450 TC advanced training
• 2021 DMG MORI Bielefeld (Expert Mechanical & Electrical AG)
• NLX 2500 on site specific training
• CMX 50 U (HeidenhainTNC 620 ) specific training
• Basic electronics Siemens
• FD table machines Mechanic and Kinematic
• DMU 50 2nd and 3rd generations mechanics - NTX , NLX mechanincal and electrical training IGA Factory, JAPAN
- DMU EVO Mecanical and electrical training Seebach factory , Germany
countries visited for global service
Austria , Hungary , Germany , Sweden , Norway , Tunisia , Côte d'Ivoire , Morocco , lebanon
Timeline
Senior Field Service Engineer
Dmg Mori Africa
01.2024 - Current
Service Engineer
Egyptian Armed Forces
10.2016 - 04.2019
Bachelor's in Mechanical and Design Engineering - Mechanical Engineering, Egypt
Faculty of Engineering, Minia University
04.2001 - 04.2016
Service Engineer
DMG MORI Africa
4 2019 - 01.2024
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