MOHAMED GAMAL OMARA

Duravit Egypt for Sanitary Ware.

Internal Finishing Department, 2024–Present.

• Received and analyzed customer reports to identify recurring issues.
• Prepared and submitted detailed reports, with recommendations to management, aimed at reducing complaints and improving overall service.

Art Ceramic Company

Customer Service Supervisor
2019 – 2023

• Received customer complaints forwarded by sales agents.
• Contacted customers directly to understand the nature and cause of the complaint.
• Conducted on-site inspections to assess the issues in person.
• Submitted detailed reports to the company and proposed appropriate solutions.
• Resolved complaints effectively and ensured customer satisfaction.

Project Sales Supervisor
2018 – 2019

• Identified and secured new project contracts with companies and contractors.
• Conducted field visits to understand client needs and offer suitable solutions.
• Drafted and signed contracts, ensuring product delivery within agreed timelines.
• Provided after-sales follow-up to ensure client satisfaction.

Sales Supervisor
2017 – 2018

• Continuously sought new agents and developed potential sales opportunities.
• Presented commercial proposals and product benefits to agents.
• Conducted market and competitor analysis to identify business opportunities.
• Prepared periodic reports on sales activities and goal achievements to support strategic planning.

• Selling tickets to passengers.
• Deal with planning schedules for customers and helping them reach their destination via the best route and at the lowest cost

Lotto Sport.

Sales Representative

• Welcomed and served customers professionally within the store.
• Answered customer inquiries and provided accurate information about products and services.
• Supervised the sales process, including billing and payment handling.
• Led and supported the sales team by setting goals, distributing tasks, offering guidance, evaluating performance, motivating staff, and resolving internal issues.