Reading books and articles
Mohamed Ghozzy
Marketing And Sales Key Account Manager
Port Said
Summary
Proven professional with extensive experience in account management and logistics operations. Known for strong analytical skills and effective time management, dedicated to optimizing service delivery and achieving organizational goals. Ready to contribute to impactful business strategies and client engagement.
Overview
2
2
Languages
25
25
years of professional experience
Work History
Marketing and Sales Key Account Manager
COSCO Shipping Lines (Egypt) S.A.E
04.2012 - Current
- Developed and maintained strong relationships with key clients to drive business growth.
- Collaborated with internal teams to ensure seamless execution of logistics solutions.
- Analyzed market trends to identify opportunities for account expansion and revenue increase.
- Negotiated contracts and pricing agreements to optimize profitability for strategic accounts.
- Delivered tailored presentations to clients, showcasing value propositions and service offerings.
- Monitored account performance metrics, ensuring alignment with customer expectations and company goals.
- Mentored junior team members on best practices in account management and customer engagement strategies.
- Led cross-functional initiatives aimed at improving service delivery and client satisfaction levels.
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problem-solving.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built relationships with customers and community to promote long term business growth.
- Developed, maintained and utilized diverse client base.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Recorded accurate and efficient records in customer database.
Sales Section and Branch Manager
Kuehne+Nagel Egypt
04.2011 - 04.2012
- Led branch operations, ensuring compliance with company policies and regulatory requirements.
- Developed and implemented strategic plans to enhance service delivery and operational efficiency.
- Managed cross-functional teams, fostering collaboration to achieve organizational goals.
- Oversaw financial performance, analyzing budgets and forecasts to drive profitability.
- Cultivated relationships with key clients, enhancing customer satisfaction and retention rates.
- Streamlined logistics processes, reducing lead times and improving overall supply chain efficiency.
- Maintained friendly and professional customer interactions.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
Export Trade Manager Deputy
" K" Line Egypt
04.2004 - 03.2011
- Developed and implemented trade strategies to enhance import/export operations.
- Managed logistics and supply chain processes to optimize efficiency.
- Collaborated with cross-functional teams to align trade initiatives with business objectives.
- Analyzed market trends to identify new trading opportunities and mitigate risks.
- Mentored junior staff on best practices in trade management and operations.
- Delivered exceptional customer service by addressing client concerns promptly and effectively.
- Provided leadership to the trade team, fostering a culture of continuous improvement and professional development.
- Boosted sales performance by developing and implementing effective trade strategies.
- Mentored junior team members on best practices in account management, negotiation techniques, or other relevant skills.
- Analyzed market trends and conducted competitor analysis to inform strategic decisions.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
- Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
Senior English Instructor and Translator
International Languages & Computer Center (I.L.C)
06.2001 - 03.2011
- Designed and implemented engaging lesson plans for diverse student groups.
- Fostered a positive learning environment through effective classroom management techniques.
- Developed assessment tools to evaluate student progress and comprehension levels.
- Integrated technology into curriculum to enhance interactive learning experiences.
- Collaborated with academic staff to align course objectives with institutional goals.
- Promoted skill development in reading, writing, speaking, and listening through various instructional methods tailored to individual needs.
- Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of material covered.
- Improved student performance by defining clear goals and communicating performance metrics.
- Increased student participation in class discussions by creating thought-provoking prompts and encouraging diverse perspectives.
- Established and maintained student behavioral standards to achieve functional learning environment.
- Led classroom discussions to encourage students to analyze literature critically.
Education
Bachelor of Arts - English Language And Literature
Faculty of Education, Suez Canal University
Port Said, Egypt 04.2001 -
Skills
Client relationship building
Business development
Key account management
Data-driven decision making
Sales tactics
Account management
Needs analysis
Business strategies
Decision-making
Written communication
Time management
Problem-solving abilities
Interests
Travelling and making connections
Gaming and solving puzzles
Timeline
Marketing and Sales Key Account Manager
COSCO Shipping Lines (Egypt) S.A.E
04.2012 - Current
Sales Section and Branch Manager
Kuehne+Nagel Egypt
04.2011 - 04.2012
Export Trade Manager Deputy
" K" Line Egypt
04.2004 - 03.2011
Senior English Instructor and Translator
International Languages & Computer Center (I.L.C)
06.2001 - 03.2011
Bachelor of Arts - English Language And Literature
Faculty of Education, Suez Canal University
04.2001 -