Mohamed Gohar
Enterprise Sales Account Manager
Cairo
Summary
Successful at networking, prospecting and business development. Skilled at managing demanding accounts with organized approach and persuasive communication skills. Offering 16 years of experience working with telecommunications businesses. Goal-driven sales professional with solid background in account management, sales and service. Extensive experience in telecommunications services. Highly motivated to increase revenue through proactive lead generation and cross-selling opportunities. Focused Enterprise Account Executive with expertise nurturing client relationships and negotiating sales contracts. Offering outstanding persuasion and presentation skills. Customer-oriented with more than 7 years of managing lucrative accounts.
Overview
16
16
years of professional experience
Work History
Enterprise Account Manager
Telecom Egypt
Cairo, Cairo
03.2022 - Current
- Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
- Worked with service and project management departments to provide total support to clients.
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Plan, organize and priorities workloads in order to ensure efficient use of resources and timely completion of tasks.
- Prepare reports and internal documentation to detect current status and discover improvement needs.
- Be a point of expertise and reference within sales planning and participate in identifying opportunities for cross selling and upselling to enhance sales and profitability.
- Maintain standards review, check and monitor work output to ensure quality requirements.
- Review major deliverables to ensure meeting quality standards and client expectations.
- Handle hard cases and VIP customers and provide efficient recommendations and advices to maintain customer satisfaction.
- Update sales leads and sales forecasts information on the sales application to ensure accuracy of information at all times.
- Research, select and evaluate new deals and prospects existing and new clients to ensure achievements of sales targets.
- Implement commissions scheme for dealers/franchisees/re-sellers to ensure effective implementation of related policies.
- Handle all key accounts communications, conflict resolution and compliance to ensure satisfaction and loyalty.
- Plan and execute team meetings to agree sales plan implementation and follow-up.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Senior Sales Account Executive
Telecom Egypt
Cairo, Egypt
12.2017 - 03.2022
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Deal with current customers and respond to sales enquiries/complaints via phone calls/ e-mails / website / customer visits efficiently and effectively in line with established policies and procedures to ensure customer satisfaction and
increase customer loyalty to WE Data. - Acquire new customers and search for new leads to increase sales and hence revenues.
- Ensure customers/VIP customers are aware of full range of WE DATA services/products/offers/renewals which may
be relevant to their needs in order to increase sales and customer satisfaction. - Ensure accurate completion of all sales related administrative details for efficiency.
- Update sales leads and sales forecasts information on the sales application to ensure accuracy of information at all
times. - Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Senior Sales Representative
TE Data
Cairo, Egypt
10.2011 - 12.2017
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Provided timely project management while adhering to budget constraints.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
- Meet or exceed quotas for overall sales targets.
- Provide proactive sales support to clients.
- Develop thorough understanding of client’s requirements, requirements, and objectives.
- Maintain client relationships by providing excellent service.
- Work collaboratively with other team members.
- Maintain strong communication and relationships with the customers.
Sales Representative
TE Data
Mohamdesien, Egypt
06.2008 - 10.2011
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Receive customers requests in a professional and courteous manner.
- Process assigned customer requests per the company's procedure and timelines.
- Attend to customers’ inquiries and complaints, resolve issues or direct them to appropriate desks.
- Promote the company's image and brand to internal and external customers.
Education
Bachelor of Commerce - Business Administration Department
Zagazig University
Alsharkia, Egypt 04.2001 -
Skills
Operations Leadership
Industry Expertise
Contract Negotiation
Sales Presentations
Account Management
Upselling Strategies
Customer Relationship Management
Sales Strategies
Key Account Management
Pipeline Management
Customer Presentations
Client Engagement
CRM Proficiency
Performance Tracking
Revenue Growth
Financial Acumen
Performance Metrics
Proposal Writing
Collaborative Mindset
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Enterprise Account Manager
Telecom Egypt
03.2022 - Current
Senior Sales Account Executive
Telecom Egypt
12.2017 - 03.2022
Senior Sales Representative
TE Data
10.2011 - 12.2017
Sales Representative
TE Data
06.2008 - 10.2011
Bachelor of Commerce - Business Administration Department
Zagazig University
04.2001 -