Mohamed Gomaa
Customer Service Consultant
Alexandria,Dakahlia
Summary
Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets. Reliable employee seeking [Customer service consultant] position. Offering excellent communication and good judgment.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Customer Service Consultant
"UXcenters" Company With "Optimum" Network
Borg El Arab, ALX
09.2019 - Current
- As customer service care in Technical support & billing care department Solving technical issues related to wifi network & landlines & cable boxes & billing issues.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Offered advice and assistance to customers, Managed over 50 customer calls per day, paying attention to special needs or wants.
Customer Service Consultant
"UXcenters" Company With "Suddenlink" Network
Borg El Arab, Alexandria
09.2019 - 06.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Completed [50] inbound calls, outbound follow-up calls each day to qualified prospects interested in [Bundles] offerings
Customer Service Consultant
Vodafone UK "Majorel" Network Company
Rushdy - Stanly, Alexandria
11.2018 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Reached out to customers after solved issues to suggest additional service or product purchases.
- Resolved [Technical] issues over phone with [25] customers daily
Education
High School Diploma -
Alexandria Machine School in Elshatby
6W37+WP9, Azarita And Shatby, Qism Bab Sharqi 09.2002 - 02.2005
Above Average Diploma - Small College - Machine Operating
Technology College-Industrial Technical Institute
AL Mahala Al Kobra, Abu Ali Area, Ghazl Station 10.2005 - 09.2008
Skills
Technical Support
undefinedCertification
[International Washington institute] [Training Diploma in ICDL] Training - [4 Months]
kickboxing
I practice Kickboxing for self-defense, general fitness, to stay focus and healthy, to maintain athletic energetic performance..
Timeline
Certified [Customer Service Consultant], ["UX centers" company as an intermediary for "Optimum" Telecommunications American network company] - [06/09/2021 – 15/03/2022]
03-2022
[International Washington institute] General English & Conversation Training Diploma- [ 01/11/2018 – 09/10/2019]
10-2019
Customer Service Consultant
"UXcenters" Company With "Optimum" Network
09.2019 - Current
Customer Service Consultant
"UXcenters" Company With "Suddenlink" Network
09.2019 - 06.2020
Certified [Assistant customer service representative], [Vodafone UK "Majorel"] - [ 20/11/2018 – 16/08/2019]
08-2019
Customer Service Consultant
Vodafone UK "Majorel" Network Company
11.2018 - 08.2019
[International Washington institute] [Training Diploma in ICDL] Training - [4 Months]
04-2014
Above Average Diploma - Small College - Machine Operating
Technology College-Industrial Technical Institute
10.2005 - 09.2008
High School Diploma -
Alexandria Machine School in Elshatby
09.2002 - 02.2005
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