Mohamed Gomaa Abdelaty Mohamed Elewaa
Public Relations Manager
Sadat City,Menofya
Summary
I work under the general policy of any company that I will join and keep in my mind permanent innovation in work and discipline and good behavior and cooperation among colleagues at work and respect for managers at work, customer satisfaction in providing the most appropriate services or products and I bear the work under pressure if necessary.
Public relations and communications specialist adept at media relations, special events coordination, issues management and community relations.
Knowledgeable marketing professional with Number years in developing, implementing and managing public relations strategies and activities. Superb communication skills with talent in developing innovative public relations and marketing strategies.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Public Relation Department
Masr Import & Export Company
10.2011 - 11.2013
- Reviewing and developing the general policy of relations
- Preparing and implementing communication plans with the targeted sectors
- Improving the public's mental image of the concerned entity
- Receiving delegations and visitors
- Preparing, displaying and archiving specialized documents and reports related to the field of public relations
- Planned and organized seminars, meetings and retreats.
- Created engaging social media content to amplify public relations efforts and increase online visibility for clients.
- Managed internal, external, and crisis communications.
- Cultivated strong relationships with key influencers, leading to increased brand awareness and credibility.
- Organized successful trade show appearances, resulting in valuable networking opportunities and lead generation for clients.
- Secured high-profile placements in top-tier publications through effective pitching techniques and strong media relationships.
- Aligned projects and daily activities with company vision, strategies and tactics.
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
- Increased media coverage for clients by creating and implementing strategic PR campaigns.
- Developed well-crafted press releases, resulting in increased media attention for clients.
Inside Sales Representative
Digitex Company
12.2020 - 04.2021
- Coordinating sales operations and following up on customers and product quality from the beginning of manufacturing until product delivery
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Used CRM software to maintain detailed contact logs and account records.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Managed friendly and professional customer interactions.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
Front Office Manager
Silotel Hotel
04.2021 - Current
- Manage All Reservations
- Marketing Hotel Planer
- Manage Events in Hotel
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Created, prepared, and delivered reports to various departments.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Coached employees through day-to-day work and complex problems.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Developed and enforced front office policies that ensured consistent and high-quality guest experience.
- Streamlined communication between front office and other hotel departments, improving overall operation efficiency.
- Increased repeat business by personalizing guest experiences and recognizing loyalty.
- Implemented cross-training program, enhancing team flexibility and coverage during peak periods.
- Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
Row Material Store Manager
Elvan Company
03.2020 - 12.2020
- Manage Row Material Store
- Received product shipments and organized in stockroom storage area.
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Kept sales receipts and maintained accounting records.
- Ensured accurate documentation of all incoming materials, verifying quantities against purchase orders and communicating discrepancies to relevant parties.
- Ordered goods from various vendors to maintain store merchandise levels.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
- Received, merchandised and arranged all shop items for visual display.
- Optimized warehouse space usage by implementing innovative storage methods and reorganizing items as necessary.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Reduced stock discrepancies by diligently investigating variances and taking corrective actions as needed.
Operation Manager Sadat Branch
EDS Company
01.2013 - 03.2020
- Manage Document & Media Storage
- Manage Electronic Scanning
- Manage Data Entry of Digital Archiving
- Manage Shredding documents process
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Education
Bachelor of Arts - Media Department - Public Relations Division
Faculty Of Arts
Elmenofya 01.2007 - 04.2011
Skills
computer skills
communication skills
work under pressures
persuasion
Media relations
Community outreach
Strategic management
Social media coordination
Communication planning
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Good Telephone Etiquette
Multitasking Abilities
Written Communication
Critical Thinking
Certification
Experience certificate from the Ministry of Investment.
Expectations
I expect to give my best at work, take responsibility, cooperate with my colleagues at work, respect my superiors, and always develop myself in order to obtain a high degree of evaluation.
Personal Information
Date of Birth: 01/05/90
Identities
- Reading
- Watching news channels
- Watching football Matches
- Walking
Timeline
Front Office Manager
Silotel Hotel
04.2021 - Current
Inside Sales Representative
Digitex Company
12.2020 - 04.2021
Row Material Store Manager
Elvan Company
03.2020 - 12.2020
Operation Manager Sadat Branch
EDS Company
01.2013 - 03.2020
Public Relation Department
Masr Import & Export Company
10.2011 - 11.2013
Bachelor of Arts - Media Department - Public Relations Division
Faculty Of Arts
01.2007 - 04.2011