Mohamed Hafez

Handling team problems, making schedules for the team, responsible for the sick leaves and annual leaves, and checking the work after the team finishes.

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Served customers in a friendly, efficient manner following outlined steps of service.
• Maintained energy and enthusiasm in fast-paced environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Exceeded goals through effective task prioritization and great work ethic.
• Used Microsoft Word and other software tools to create documents and other communications.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Managed team of 6 employees, overseeing hiring, training, and professional growth of employees.
• Developed team communications and information for meetings.

Responsible for Placing the right driver on the right loads.

• Created plans and communicated deadlines to ensure projects were completed on time.
• Exceeded goals through effective task prioritization and great work ethic.
• Developed team communications and information for meetings.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Identified issues, analyzed information and provided solutions to problems.

• Provided primary customer support to internal and external customers in fast-paced environment.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Entered customer interaction details in to track requests, document problems and record solutions offered.
• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services and company information.

• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
• Documented all customer interactions in internal database to maintain customer service history details.
• Utilized telephone, online chat and email platforms to deliver outstanding customer service.
• Optimized customer support by establishing collaborative service environment.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Met all customer call guidelines including service levels, handle time and productivity.
• Responded to customer requests for products, services and company information.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Investigated and resolved customer inquiries and complaints quickly.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Maintained up-to-date knowledge of product and service changes.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Entered customer interaction details in to track requests, document problems and record solutions offered.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Responded to customer requests for products, services and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Cultivated customer loyalty, promoted repeat customers and improved sales.

• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
• Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
• Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
• Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Worked flexible hours; night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Resolved problems, improved operations and provided exceptional service.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.